2012 Cadillac SRX Body and structure Problems
- Complaints
- 19about this part
- Share
- 5%of 417 total for the year
- Median mileage
- 60,000miles
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA recorded 19 complaints about the body and structure of the 2012 Cadillac SRX, 5% of the 417 complaints for this model year. Where a mileage was given, the median is 60,000 miles. 4 of these say a crash was involved, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Rear hatch does not stop after opening. It goes up and down several times then shuts. Slammed down and hit my wife on her shoulder. We cannot use the rear hatch due to safety concerns. Never been in an accident other than a small scrape on the side door. This needs to be addressed as soon as possible. Safety issue”
NHTSA complaint #10882171, filed 2016-07, 46,500 miles“Freehold collision repaired my 2012 Cadillac SRX after being sent to them from gold coast Cadillac in oakhurst. New jersey on february 4,2016. They forged my name on repair paperwork stating that I accepted the car back and was satisfied with the repairs. This is not true.”
NHTSA complaint #10928695, filed 2016-11, 84,000 miles“I was pulling in to a parking space at a local mall. As I turned my wheel my vehicle took off and I lost all control. The brakes were applied and the car wouldn't stop. Within a few seconds my vehicle hit 3 other parked vehicles pushing one in to another. I believe I had then experienced sudden acceleration. Three vehicles were towed away including mine. No tickets were issued.”
NHTSA complaint #10546892, filed 2013-10, 16,000 miles“My car was t-boned while being serviced at gold coast Cadillac in oakhurst, new jersey on february 4,2016. The car was was sent to freehold collision to be repaired at a cost of $11,622.15. The car was not repaired correctly. The gas cap is loose and the rear door is misaligned. The car isn't safe to drive. But yet the dealership forged my signature on the documents the repairs were satisfactory to my liking and I accepted the car back. That is not true.”
NHTSA complaint #10928477, filed 2016-11, 84,000 miles“Vehicle was parked. Pressed button to have rear power lift gate open. As it was fully opening, I put one of my grocery bags in the rear hatch the lift gate powered down onto my head without warning. It knocked me to the parking lot. Without any direction from me it went partially up and down again and then closed fully. I got up and tried the button again to open the lift gate. It opened and then jerked down and then up and then closed. It still malfunctions this way and won't open and stay opened.”
NHTSA complaint #11014882, filed 2017-08, 26,000 milesRelated service bulletins
- 11011709Nov 5, 2024This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11009764Sep 21, 2024This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 10250244Jan 18, 2024This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
- 10239124Jun 30, 2023This service bulletin provides information on Paintless Dent Repair Process.
- 10235561Apr 4, 2023This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
- 10232283Feb 17, 2023This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2016 | 3 | 2% |
| 2015 | 7 | 2% |
| 2014 | 5 | 1% |
| 2013 | 9 | 2% |
| 2012 | 19 | 5% |
| 2011 | 26 | 6% |
| 2010 | 24 | 5% |
| 2009 | 1 | 4% |
| 2008 | 6 | 13% |
| 2007 | 5 | 10% |
| 2006 | 2 | 3% |
| 2005 | 4 | 3% |
| 2004 | 11 | 5% |
Other parts of the 2012 Cadillac SRX
233 complaintsBrakes
45 complaintsSuspension
42 complaintsElectrical system
32 complaintsOther or unknown
27 complaintsSteering
18 complaintsAir bags
15 complaintsEngine
15 complaintsVehicle speed control
14 complaintsTransmission and drivetrain
11 complaintsVisibility (wipers, defrost, mirrors)
11 complaintsElectronic stability control
8 complaints
← All problems reported for the 2012 Cadillac SRX
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology