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Electrical systemPart report

2018 Jeep Cherokee Electrical system Problems

Complaints
190about this part
Share
28%of 688 total for the year
Median mileage
35,000miles
Trend
FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.

NHTSA recorded 190 complaints about the electrical system of the 2018 Jeep Cherokee, 28% of the 688 complaints for this model year. Where a mileage was given, the median is 35,000 miles. 2 of these say a crash was involved and 1 a fire, according to the filers. 2 recall campaigns on record are filed under a similar system.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“My service shifter light comes on every 3,000 miles. Two months ago I was approaching a red light and my service shifter light came on and my car just shut off. My baby was 5 months at the time and we were in the middle of traffic. I tried to start it up but had no luck for 15 minutes, it eventually started and continued to stall on my way home.”

NHTSA complaint #11306944, filed 2020-02, 31,436 miles

“Turned on just fine, pulled out to the street from the store gradually. Slowed down for the red light and before I stopped all the red lights turned on on the shifter and then on my screen it said service shifter. I've only own this car for a month and doesn't even have plates on it yet. 43000 miles when bought and I'm not a happy person”

NHTSA complaint #11322312, filed 2020-04, 43,000 miles

“The message service shifter appears, and all of the gears on the gear shift light up. There is no specific reason this happens. It has happened multiple times, sometimes while in motion and braking, sometimes while the car is parked. It started when my car was no longer under the 32,000 mile warranty at the dealership. This seems to be a popular issue after I researched it.”

NHTSA complaint #11328716, filed 2020-06, 39,000 miles

“Car randomly shuts off- has happened approximately 8 times in the last12 months. Car is in motion- as brakes are applied to slow down.. Car just dies without notice. So far I'm lucky it's only been while I'm not on the hwy. But approaching a stop or turn. Takes a couple minutes and a few hard cranks to get it to restart.”

NHTSA complaint #11308333, filed 2020-02, 20,000 miles

“My car lost all power while in motion in the middle of a city street intersection with a shifter error code. Would now accelerate, and the steering wheel locked. Turned off and back on and did it instantly again. Called the dealership and was told it needed an oil change. I just purchased this vehicle 2 months ago.”

NHTSA complaint #11329794, filed 2020-06, 19,300 miles

Related recalls

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2026111%
2022815%
20212313%
20203510%
201934120%
201819028%
201734226%
201629821%
201532718%
201444917%
2006212%
2001198%
20004412%
1999267%
19984712%
1997236%
19964310%
1995407%
1994214%
1993358%
199287%
199194%
199083%
1989137%
19881616%
198747%

Other parts of the 2018 Jeep Cherokee

Transmission and drivetrain
296 complaintsOther or unknown
174 complaintsEngine
155 complaintsBrakes
38 complaintsSteering
30 complaintsFuel system
26 complaintsVehicle speed control
20 complaintsAir bags
16 complaintsElectronic stability control
15 complaintsSuspension
9 complaintsForward collision avoidance
6 complaintsEngine cooling
4 complaints

← All problems reported for the 2018 Jeep Cherokee

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology