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Electrical systemPart report

2017 Jeep Cherokee Electrical system Problems

Complaints
342about this part
Share
26%of 1,338 total for the year
Median mileage
40,000miles
Trend
FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.

NHTSA recorded 342 complaints about the electrical system of the 2017 Jeep Cherokee, 26% of the 1,338 complaints for this model year. Where a mileage was given, the median is 40,000 miles. 3 of these say a crash was involved and 3 a fire, according to the filers. 1 recall campaign on record is filed under a similar system.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“My service shifter message has been staying on. When it first started giving the message it would go off when I cut the vehicle off and I wouldn't get the message again for a while but now it is staying on. I've also been having issues with the transmission shifting really hard sometimes but only when I get the service shifter message.”

NHTSA complaint #11353645, filed 2020-09, 89,575 miles

“This first started back in september 2019 turned the car on and the 'service shift' light came on. Followed by the check air bags. I turned it off and back on again, and it was gone.then about a week later, the same thing happened - then a few days after that, my engine light came on. Also happend while I was driving down the freeway.”

NHTSA complaint #11297851, filed 2020-01, 55,000 miles

“All of a sudden service shifter come on screen with the shifter lights all illuminated red. I took it to the dealership and this morning they informed me that the wires in the gearshift and a plastic piece have to be replaced. Because this happened at 38,103 miles it is not covered by warranty anymore, had it happened under 36,000 miles it would have been covered”

NHTSA complaint #11354888, filed 2020-09, 38,103 miles

“When I first purchased my vehicle at 50,000 miles the service shifter came on, we got it fixed no problem. Now I am at 56,000 miles and the service shifter has now come back on. I have read hundreds to thousands of complaints about this problem with Jeep cherokees and something needs to be done about it. Please recall Jeep cherokees.”

NHTSA complaint #11207864, filed 2019-05, 56,000 miles

“This is the 2nd time my service shifter has come on the screen and the prnd lights all turned red. The car was driving normal and I was in a parking lot doing about 15mph. The 1st time I had just come to a red light just after leaving my home which I quickly returned. I have read about people having this issue and the car suddenly shutting down. It's very scary when this comes on.”

NHTSA complaint #11301582, filed 2020-01, 44,040 miles

Related recalls

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2026111%
2022815%
20212313%
20203510%
201934120%
201819028%
201734226%
201629821%
201532718%
201444917%
2006212%
2001198%
20004412%
1999267%
19984712%
1997236%
19964310%
1995407%
1994214%
1993358%
199287%
199194%
199083%
1989137%
19881616%
198747%

Other parts of the 2017 Jeep Cherokee

Transmission and drivetrain
650 complaintsOther or unknown
343 complaintsEngine
260 complaintsBrakes
62 complaintsVehicle speed control
60 complaintsSteering
45 complaintsElectronic stability control
42 complaintsAir bags
26 complaintsFuel system
18 complaintsForward collision avoidance
17 complaintsSuspension
16 complaintsBody and structure
12 complaints

← All problems reported for the 2017 Jeep Cherokee

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology