2017 Jeep Cherokee Other or unknown Problems
- Complaints
- 343about this part
- Share
- 26%of 1,338 total for the year
- Median mileage
- 38,415miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 343 complaints about the other or unknown of the 2017 Jeep Cherokee, 26% of the 1,338 complaints for this model year. Where a mileage was given, the median is 38,415 miles. 4 of these say a crash was involved and 2 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“On several occasions as I'm driving my 2017 Jeep Cherokee the service shifter warning came up on the display screen the front tires lock up and won't move I've had it to the dealership two different times and they tell me nothings wrong with it and told me I would have to keep driving it until they could re-create the incident that happened several times”
NHTSA complaint #11354591, filed 2020-09, 24,461 miles“While driving the vehicle, the engine just shut off and all warning lights were displayed. Luckily I was not in heavy traffic or on highway. Had to wait about 30-45 seconds before it would restart. This has happened 3 times in the last month ( april). Is there a recall for this. I've looked into this problem and there are several complaints of this same issue.”
NHTSA complaint #11323957, filed 2020-05, 51,000 miles“My service shifter message has been staying on. When it first started giving the message it would go off when I cut the vehicle off and I wouldn't get the message again for a while but now it is staying on. I've also been having issues with the transmission shifting really hard sometimes but only when I get the service shifter message.”
NHTSA complaint #11353645, filed 2020-09, 89,575 miles“All of a sudden service shifter come on screen with the shifter lights all illuminated red. I took it to the dealership and this morning they informed me that the wires in the gearshift and a plastic piece have to be replaced. Because this happened at 38,103 miles it is not covered by warranty anymore, had it happened under 36,000 miles it would have been covered”
NHTSA complaint #11354888, filed 2020-09, 38,103 miles“If it is below freezing outside, my gas door will not open. When I press the open button inside my car, it makes a sound as if it is trying to open, but will not budge. Even when I try to open it manually, it won't open without extreme force and several minutes of trying. My gas door has popped off twice due to this issue and trying to get it open.”
NHTSA complaint #11291144, filed 2019-12, 32,000 milesRelated service bulletins
- 11022027Aug 15, 2025Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units…
- 11022026Aug 15, 2025Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units…
- 11015810Mar 17, 2025"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor Canister, only replace the ESIM Detector. -Before…
- 11012010Dec 17, 2024FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual. If the Filter is restricted or…
- 10241042Jun 7, 2023FCA Caribbean Warranty Bulletin ID-23-11 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10241041Jun 7, 2023Warranty Bulletin D-23-10 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10236928Apr 14, 20232.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes…
- 10225287Aug 19, 2022Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding…
- 10220697Mar 9, 2022Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
- 10221813Aug 1, 2020No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
Other or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 2 | 22% |
| 2022 | 4 | 8% |
| 2021 | 27 | 15% |
| 2020 | 38 | 11% |
| 2019 | 262 | 16% |
| 2018 | 174 | 25% |
| 2017 | 343 | 26% |
| 2016 | 316 | 22% |
| 2015 | 260 | 14% |
| 2014 | 286 | 11% |
| 2006 | 1 | 6% |
| 2001 | 7 | 3% |
| 2000 | 11 | 3% |
| 1999 | 9 | 2% |
| 1998 | 15 | 4% |
| 1997 | 7 | 2% |
| 1996 | 11 | 2% |
| 1995 | 7 | 1% |
| 1994 | 8 | 2% |
| 1993 | 6 | 1% |
| 1991 | 4 | 2% |
| 1990 | 4 | 1% |
| 1989 | 6 | 3% |
| 1987 | 1 | 2% |
| 1985 | 1 | 6% |
Other parts of the 2017 Jeep Cherokee
650 complaintsElectrical system
342 complaintsEngine
260 complaintsBrakes
62 complaintsVehicle speed control
60 complaintsSteering
45 complaintsElectronic stability control
42 complaintsAir bags
26 complaintsFuel system
18 complaintsForward collision avoidance
17 complaintsSuspension
16 complaintsBody and structure
12 complaints
← All problems reported for the 2017 Jeep Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology