2016 Jeep Cherokee Other or unknown Problems
- Complaints
- 316about this part
- Share
- 22%of 1,413 total for the year
- Median mileage
- 45,000miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 316 complaints about the other or unknown of the 2016 Jeep Cherokee, 22% of the 1,413 complaints for this model year. Where a mileage was given, the median is 45,000 miles. 5 of these say a crash was involved and 6 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Service shifter warning keeps popping up. Once I turn the car off it goes away for a few thousand miles then pops back up. Dealership says they are unsure why this would come on. It has happened multiple times over the past 4 years of us getting it brand new. Today was the most recent & when I decided to google it & seen where you can put in into this site.”
NHTSA complaint #11397415, filed 2021-02, 93,000 miles“Transmission is squealing as I drive down the road. Many times when I put it in drive it doesn't want to go. I have also experienced this at traffic light stops. The vehicle will be in drive and when I press on the gas to go it jerks. This is a safety hazzard because I don't know if there is going to be a time where is will not respond and strands me.”
NHTSA complaint #11330247, filed 2020-06, 80,000 miles“I brought Jeep to dealership and was told that power transfer unit has gone bad and needs to be replaced. Other 2104-2017 Jeep cherokees have had a recall on this unit but my VIN does not show a recall in place. Did they put in a different ptu in my car than the other 67,248 jeeps? Car shifts I to 2wd or 4wd drive by itself”
NHTSA complaint #11408101, filed 2021-04, 97,000 miles“Service shifter appeared and I reset by pulling over shutting off vehicle, opening door and re-insert key and start. Was happening once a month, now happens every time I drive. Can't view any vehicle information as it freezes the screen. Happens regardless of where I am driving. Will even happen on a remote start sitting idle.”
NHTSA complaint #11375032, filed 2020-11, 35,000 miles“'service shifter' is displayed, meaning I cannot use any of the in vehicle controls or use the manual transmission feature or see what gear I am in. It's an automatic but has the manual option. I've seen hundreds of other people effected by this, needs to be a recall asap or grounds for a class action if no action is taken.”
NHTSA complaint #11328314, filed 2020-06, 70,000 milesRelated service bulletins
- 11022027Aug 15, 2025Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units…
- 11022026Aug 15, 2025Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units…
- 11015810Mar 17, 2025"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor Canister, only replace the ESIM Detector. -Before…
- 11012010Dec 17, 2024FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual. If the Filter is restricted or…
- 11008292Sep 30, 2024U90 - Parts Ordering
- 11006616Aug 21, 2024U90 Parts Ordering
- 10241042Jun 7, 2023FCA Caribbean Warranty Bulletin ID-23-11 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10241041Jun 7, 2023Warranty Bulletin D-23-10 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10236928Apr 14, 20232.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes…
- 10225287Aug 19, 2022Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding…
Other or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 2 | 22% |
| 2022 | 4 | 8% |
| 2021 | 27 | 15% |
| 2020 | 38 | 11% |
| 2019 | 262 | 16% |
| 2018 | 174 | 25% |
| 2017 | 343 | 26% |
| 2016 | 316 | 22% |
| 2015 | 260 | 14% |
| 2014 | 286 | 11% |
| 2006 | 1 | 6% |
| 2001 | 7 | 3% |
| 2000 | 11 | 3% |
| 1999 | 9 | 2% |
| 1998 | 15 | 4% |
| 1997 | 7 | 2% |
| 1996 | 11 | 2% |
| 1995 | 7 | 1% |
| 1994 | 8 | 2% |
| 1993 | 6 | 1% |
| 1991 | 4 | 2% |
| 1990 | 4 | 1% |
| 1989 | 6 | 3% |
| 1987 | 1 | 2% |
| 1985 | 1 | 6% |
Other parts of the 2016 Jeep Cherokee
636 complaintsEngine
314 complaintsElectrical system
298 complaintsBrakes
103 complaintsVehicle speed control
76 complaintsSteering
54 complaintsFuel system
44 complaintsBody and structure
33 complaintsAir bags
31 complaintsElectronic stability control
30 complaintsForward collision avoidance
29 complaintsSuspension
21 complaints
← All problems reported for the 2016 Jeep Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology