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Visibility (wipers, defrost, mirrors)Part report

2020 Kia Sorento Visibility (wipers, defrost, mirrors) Problems

Complaints
6about this part
Share
4%of 140 total for the year
Median mileage
4,715miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 6 complaints about the visibility of the 2020 Kia Sorento, 4% of the 140 complaints for this model year. Where a mileage was given, the median is 4,715 miles.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“Right rear passenger window catastrophically exploded. Residential street approx 10mph. Breaking for stop sign. Temperature 63f. Overcast. Winds relatively high(approx 20+ MPH). No sign of impact. Ive had the vehicle 7 months. Could have cause optical injury if a small passenger or child seat was in that location. Window shattered into thousands of small pieces covering 1/2 of the rear seat area. No previous damage to vehicle.”

NHTSA complaint #11400254, filed 2021-03, 5,073 miles

“This morning, I had the software upgrade patch applied to my 2020 Kia Sorento that was supposed to fix the potential theft issue. After that service appointment, I started a 2 hour road trip. We stopped for gas and when we went into the store, I noticed that my car was not sounding the horn when I hit the key FOB twice like normal. I went back to the car and saw that the car was in fact not locked. I was able to lock the car manually, but had I not paid attention, someone could have snuck into my unlocked car. Later in the roadtrip, I needed to clean my windshield using wiperfluid and wipers. …”

NHTSA complaint #11520786, filed 2023-05

“The contact had rented a 2020 Kia Sorento. The contact stated that while driving approximately 65 MPH, both the front passenger and rear passenger's side windows exploded. The contact stated that there was no external cause to the failure. There were no warning lights illuminated. The dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired, and was returned to the vehicle rental company. The failure mileage was 4,537. The VIN was unavailable.”

NHTSA complaint #11514011, filed 2023-03, 4,357 miles

“Friday 12/16 car was being driven at 55 MPH on a rural road with no traffic around it when the Panoramic Sunroof exploded. Very loud boom and my wife thought she had a blow out. Immediately pulled over to check the vehicle. No tire or body damage was found until she looked on top of the vehicle. Total back panel of the Sunroof (over the back seat area) had shattered and appeared to be raising up in the middle of the glass. She had no other options so she drove the car on home. As she drove home glass fell down onto the sunshade as the glass came apart. …”

NHTSA complaint #11498521, filed 2022-12

“The contact owns a 2020 Kia Sorento. The contact stated that the trim piece located under the windshield reflected a distracting glare from the vents onto the windshield. The contact stated that the reflection obstructed his vision while driving. The manufacturer was notified of the failure but offered no assistance. The vehicle was not taken to be inspected. The vehicle was not repaired. The failure mileage was 0.”

NHTSA complaint #11412791, filed 2021-04

Visibility (wipers, defrost, mirrors): other model years

YearComplaintsShare of year
202568%
202449%
2023119%
2022179%
2021114%
202064%
2019215%
201873%
201791%
2016232%
2015111%
2014273%
2013313%
2012283%
2011292%
200821%
200721%
200621%
200521%
200431%
200352%

Other parts of the 2020 Kia Sorento

Engine
67 complaints
Other or unknown
37 complaints
Electrical system
20 complaints
Transmission and drivetrain
18 complaints
Fuel system
10 complaints
Brakes
5 complaints
Exterior lighting
5 complaints
Vehicle speed control
5 complaints
Air bags
4 complaints
Forward collision avoidance
4 complaints
Steering
4 complaints
Engine cooling
3 complaints

← All problems reported for the 2020 Kia Sorento

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology