2019 Mazda CX-5 Electrical system Problems
- Complaints
- 46about this part
- Share
- 17%of 272 total for the year
- Median mileage
- 2,750miles
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA recorded 46 complaints about the electrical system of the 2019 Mazda CX-5, 17% of the 272 complaints for this model year. Where a mileage was given, the median is 2,750 miles. 2 of these say a crash was involved and 1 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“It was 17 degrees out and the front windows would not roll down. They were not locked. When it got it into my warm garage and I let it warm up (not running) for 15 minutes, they rolled down. I have had the car a month and this is the coldest its been since I've had it. I was at a drive thru in park when they would not roll down.”
NHTSA complaint #11288282, filed 2019-12, 500 miles“I was driving on the freeway about 65 miles per hour and the the car started to run rough and the dash lights went out. It felt like it wanted to stall so I kept my foot on the gas and brake and exited the freeway and drove the side streets home. The problem did not happen again so far.”
NHTSA complaint #11307591, filed 2020-02, 845 miles“Significant safety issue--the entire dash and middle screen goes black, all music stops playing, the apple care play doesn't work, attached iphone sometimes goes blank. Must pull over and restart the vehicle. Previously at Mazda of orem (utah) for recall and this same issue. Returned today--9/1 8/19, dealer no idea why screens shutting off. Happens without notice of provocation. Significant safety issue,”
NHTSA complaint #11256392, filed 2019-09, 4,500 miles“Significant safety issue--the entire middle screen goes blank, all access to apple car play stops, including navigation, phone, text, etc. The phone goes blank. Must pull over and the head unit will restart.twice at dealer for same issues. They have replaced parts, but still same problem.”
NHTSA complaint #11267650, filed 2019-10, 4,700 miles“All lights and gauges turn off and disable, including: apple car play, navigation, audio, air conditioning, bluetooth, sensors, and all gages in the dash--”
NHTSA complaint #11254773, filed 2019-09, 3 milesRelated service bulletins
- 11037899Sep 11, 2026DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS…
- 11034447Jun 19, 2026This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g…
- 11032100Apr 4, 2026This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may…
- 11026917Dec 17, 2025If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by…
- 11024999Oct 2, 2025For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of…
- 11022725Aug 22, 2025Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle…
- 11020035Jun 3, 2025The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use…
- 11016214Mar 13, 2025Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be…
- 11015004Feb 4, 2025The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use…
- 11007029Aug 26, 2024For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of…
Electrical system: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 5 | 29% |
| 2025 | 6 | 21% |
| 2024 | 3 | 7% |
| 2023 | 9 | 13% |
| 2022 | 6 | 9% |
| 2021 | 12 | 8% |
| 2020 | 31 | 29% |
| 2019 | 46 | 17% |
| 2018 | 29 | 8% |
| 2017 | 44 | 29% |
| 2016 | 72 | 14% |
| 2015 | 8 | 6% |
| 2014 | 132 | 35% |
| 2013 | 58 | 30% |
Other parts of the 2019 Mazda CX-5
132 complaintsOther or unknown
50 complaintsTransmission and drivetrain
32 complaintsFuel system
21 complaintsForward collision avoidance
16 complaintsVehicle speed control
12 complaintsVisibility (wipers, defrost, mirrors)
10 complaintsAir bags
7 complaintsBody and structure
7 complaintsBrakes
6 complaintsEngine cooling
4 complaintsExterior lighting
3 complaints
← All problems reported for the 2019 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology