2020 Mercedes-Benz CLA250 Steering Problems
- Complaints
- 2about this part
- Share
- 10%of 20 total for the year
- Median mileage
- —not reported
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 2 complaints about the steering of the 2020 Mercedes-Benz CLA250, 10% of the 20 complaints for this model year. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“On 4/27 I was driving home on the freeway and there were little to no cars around me. There were no large trucks or debris coming from above me and there was no harsh weather. I heard a loud pop when i was driving and I pulled over and my whole sunroof shattered. The sunroof also has not been opened that day. The problem won’t be suspension is that when going over rough roads or bumps, my car squeaks. As for the steering, when I drive above 50 MPH and I brake, the car shakes. I’ve already taken it to two car shops to get it fixed and it problem persists.”
NHTSA complaint #11519496, filed 2023-04“The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disabled my vehicle on the freeway, and shattered my windshield. I had the car towed to a repair shop for further diagnostic, and they confirmed there is no front end impact or collision on my vehicle. There is minor undercarriage scrapping, but it isn't near the airbag sensor. …”
NHTSA complaint #11496424, filed 2022-12Related recalls
- 21V989000Dec 17, 2021Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated…Covers: Mercedes-Benz CLA250 2020
Related service bulletins
- 11038188Sep 26, 2026Complaint Slight creaking noises when steering. Cause Noises may come from one or more sleeves of the horn contact plate. Remedy Remove the horn contact plate and check the…
- 11035120Jul 17, 2026Complaint Hand detection system – malfunction / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping…
- 11033019May 22, 2026Complaint Noises from the area of the steering column. - Creaking - Squeaking - Chattering - Humming - Grinding Cause At present, there are no known noise problems with the…
- 11032576May 8, 2026Cause At present, there are no known noise problems with the steering column. Remedy Check surrounding area of the steering column for possible noises. • Instrument panel support…
- 11029919Mar 2, 2026Complaint Noises from the area of the steering column. - Creaking - Squeaking - Chattering - Humming - Grinding Cause At present, there are no known noise problems with the…
- 11018204May 2, 2025Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane…
- 11017516Apr 11, 2025Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane…
- 10249495Jan 24, 2024Noises in the steering column area when steering. Under analysis. Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the…
- 10249482Jan 24, 2024The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area…
- 10228807Dec 1, 2022Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to…
Steering: other model years
Other parts of the 2020 Mercedes-Benz CLA250
5 complaintsBack-over prevention (rear camera)
4 complaintsEngine
4 complaintsOther or unknown
4 complaintsFuel system
3 complaintsBrakes
2 complaintsVisibility (wipers, defrost, mirrors)
2 complaintsAir bags
1 complaintsEquipment
1 complaintsExterior lighting
1 complaintsForward collision avoidance
1 complaintsSuspension
1 complaints
← All problems reported for the 2020 Mercedes-Benz CLA250
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology