Skip to content
Mercedes-Benz CLA250Model year report

2020 Mercedes-Benz CLA250 Problems

Complaints
20filed with NHTSA
Median mileage
15,934miles, 2 complaints with mileage
Recalls
11campaigns on record
Trend
RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA crash rating
—no overall rating published
EPA fuel economy
28 mpgcombined, 2.0L 4-cyl FWD · 25 city / 35 hwy

Sources: NHTSA records for the 2020 Mercedes-Benz CLA250 (complaints, recalls, investigations), EPA fuel economy. Report an error

NHTSA recorded 20 consumer complaints for the 2020 Mercedes-Benz CLA250. The part named most often is electrical system, with 5 complaints (25% of the total), followed by back-over prevention (4) and engine (4). 2 of the complaints include a mileage, and 100% of those were filed for vehicles with under 50,000 miles; the median is 15,934 miles. Of all complaints, 1 involved a crash, 2 an injury, according to the filers. NHTSA lists 11 recall campaigns and 286 technical service bulletins for this model year. Electrical system complaints overlap with 2 recall campaigns and 148 technical service bulletins filed under the same part. Back-over prevention complaints overlap with 1 recall campaign and 7 technical service bulletins filed under the same part.

This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Also reported: Exterior lighting (1), Forward collision avoidance (1), Suspension (1), Wheels (1).

Example complaints

Electrical system: “My back up camera badge located at the trunk has been permanently stuck open for a few months now when I put car in reverse the screen shows my camera for 2 seconds then disappears and goes back to my Home Screen I brought to the dealer and they told me I need a new battery I replaced my battery paid almost 400 dollars and it still doesn’t work .”

NHTSA complaint #11686937, filed 2025-09

Back-over prevention (rear camera): “The back-up camara is stuck open on the trunk for more than 30 days now. When I put it in reverse the camara will show for about 5 seconds and then go back to the home screen. I brought this to the attention of my advisor and he said that its a known issue. If Mercedes knows this is an issue with the CLA250, they should offer a replacement instead of charging to fix a faulty component.”

NHTSA complaint #11730462, filed 2026-04

Engine: “My vehicle's cylinder head needs to be replaced due to a leak in the valve seat. It is available for inspection upon request. My safety and the safety of others were at risk because the engine of the vehicle could of failed at anytime while the vehicle was in use. This could have lead to an accident. The problem has been confirmed by the dealer and the dealer is recommending I replace the cylinder head. The dealer's service center had a certified technician perform a diagnostic test on my vehicle. There were no warnings, messages, or symptoms prior to the check engine light coming on. …”

NHTSA complaint #11534307, filed 2023-07

Other or unknown: “On 4/27 I was driving home on the freeway and there were little to no cars around me. There were no large trucks or debris coming from above me and there was no harsh weather. I heard a loud pop when i was driving and I pulled over and my whole sunroof shattered. The sunroof also has not been opened that day. The problem won’t be suspension is that when going over rough roads or bumps, my car squeaks. As for the steering, when I drive above 50 MPH and I brake, the car shakes. I’ve already taken it to two car shops to get it fixed and it problem persists.”

NHTSA complaint #11519496, filed 2023-04

Mileage when problems were reported

100% of the 2 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 15,000 and 16,868 miles.

0%0–10100%10–250%25–500%50–750%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (2 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 15,934 miles.

Complaints by year filed

Trend: rising. Complaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.

2020202252023202420252026
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Fuel economy and running cost

EPA ratings for each 2020 Mercedes-Benz CLA250 version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving).

VersionEngineTransmissionCityHwyComb.Fuel / yr
CLA250 FWD2.0L 4-cyl7-speed automatic253528$2,950

Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.

Recalls and investigations

See all 11 recalls for the 2020 Mercedes-Benz CLA250 → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 286 on record; the latest 10 are shown.

See all 286 bulletins →

Other model years of the Mercedes-Benz CLA250

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
20236—0—29—Too new
20217—5—29—Not enough data
20202015,93411—28—Rising
20192335,0006—29—Rising
20184127,0009—2934 · FewerRising
20172839,38110—2943 · TypicalStable
20166737,0008—3074 · MoreStable
20156136,9547—3050 · TypicalStable
201417916,7686—30100 · MoreFalling
2013970,0000———Not enough data
2012765,0000———Not enough data

All Mercedes-Benz CLA250 model years · Best and worst years by complaints

Frequently asked questions

How many NHTSA complaints does the 2020 Mercedes-Benz CLA250 have?

NHTSA recorded 20 consumer complaints for the 2020 Mercedes-Benz CLA250 as of Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2020 Mercedes-Benz CLA250 is reported most often?

Electrical system is named most often, in 5 complaints (25% of the total), followed by back-over prevention with 4.

Has the 2020 Mercedes-Benz CLA250 been recalled?

NHTSA lists 11 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

What gas mileage does the 2020 Mercedes-Benz CLA250 get?

The EPA rates the 2020 Mercedes-Benz CLA250 (CLA250, 2.0L 4-cyl) at 28 mpg combined, 25 city and 35 highway, with an estimated annual fuel cost of $2,950 at 15,000 miles a year. Other engine and drive versions are rated differently.

At what mileage are problems with the 2020 Mercedes-Benz CLA250 reported?

Among the 2 complaints that include a mileage, the median is 15,934 miles and the middle half falls between 15,000 and 16,868 miles; 100% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Fuel economy is from the EPA and DOE (fueleconomy.gov).

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.