2020 Mercedes-Benz Sprinter 2500 Lane departure Problems
- Complaints
- 7about this part
- Share
- 9%of 80 total for the year
- Median mileage
- 2,800miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 7 complaints about the lane departure of the 2020 Mercedes-Benz Sprinter 2500, 9% of the 80 complaints for this model year. Where a mileage was given, the median is 2,800 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“This feature is dangerous. When I drive this vehicle on a 2 lane highway with on coming trucks the assist pushes me into the oncoming trucks because it thinks I am drifting from my lane. I am trying to give the semi-truck a bit of space! Ask: let me turn this feature off permanently. It's the worse with than without. Right now I have to put tape over the camera to disable this.”
NHTSA complaint #11384483, filed 2020-12, 2,400 miles“The active lane assist brakes too aggressively when approaching lane lines. Several times it has activated under slick conditions and has initiated a skid.”
NHTSA complaint #11384511, filed 2020-12, 2,800 miles“cross wind assist too sensitive, kicking on randomly causing more mouvement than if it wasn't doing anything. Wind would normally move me sideways about 6 and this thing moves me by 2', slams on the brakes, slows down when trucks are in my ass. The swing it gives when kicking on with side winds lifted 2 wheels in the air and also did a couple tire marks on asphalt from blocking wheels.”
NHTSA complaint #11462329, filed 2022-04“Cross wind assist kick on for random reason, not able to disable this feature. It slams on the brake dropping my speed by 10MPH with vehicle almost rear ending me. At times it steers the vehicle in such a way that it almost fish tail.”
NHTSA complaint #11518095, filed 2023-04“The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the crosswind assist activated, applying the brake, and briefly taking control of the steering, prompting the contact to pull to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. …”
NHTSA complaint #11552875, filed 2023-10, 126,000 milesRelated service bulletins
- 10186143Dec 3, 2020Various complaints in connection with reversing camera, fault code FR8
Lane departure: other model years
Other parts of the 2020 Mercedes-Benz Sprinter 2500
20 complaintsTransmission and drivetrain
18 complaintsEngine
15 complaintsForward collision avoidance
14 complaintsBrakes
12 complaintsOther or unknown
9 complaintsSteering
8 complaintsVehicle speed control
5 complaintsFuel system
4 complaintsBack-over prevention (rear camera)
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsSeats
2 complaints
← All problems reported for the 2020 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Nov 1, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology