2020 Mercedes-Benz Sprinter 2500 Engine Problems
- Complaints
- 15about this part
- Share
- 19%of 80 total for the year
- Median mileage
- 7,000miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 15 complaints about the engine of the 2020 Mercedes-Benz Sprinter 2500, 19% of the 80 complaints for this model year. Where a mileage was given, the median is 7,000 miles.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“My brand new 2020 mercedes SPRINTER 2500 van just like. Everyone else's on that vehicle has a power steering hose that is too short. Because of this a fair amount of people have had this come off and ended up stranded. When it comes off you lose power steering. If this happens while driving it could be dangerous. I called mercedes benz of westminster in co and they said they cannot fix this until there is a recall for my particular VIN. Other vins have received a recall already. I am afraid that by driving this vehicle like this it presents a danger to myself and other on the road. …”
NHTSA complaint #11387576, filed 2021-01, 800 miles“Power steering hose is not long enough, is poorly connected/clamped, and has been disconnecting from multiple of these vehicles, causing an immediate emergency situation (loss of power steering), and an immediate vehicle breakdown. Mercedes is aware of this issue but has thus far failed to address it”
NHTSA complaint #11414689, filed 2021-05, 7,000 miles“On Sept 6 2021 the engine suddenly stalled/stopped while driving on 194 west of Pullman Wa. A partial restart enabled me to move to a safer location. The Check Engine light came on. I used myOBD scanner to identify engine failure fault codes. Electrical sensor short circuits were identified. Vehicle was transported to a MB dealer in Spokane where a chaffed engine wiring harness was identified as the cause. MB engineers in Stuttgart Germany confirmed this diagnosis. …”
NHTSA complaint #11434506, filed 2021-09“I purchased my van Feb 5, 2021 with 8 miles on it. By April, it was hesitating intermittently at low speeds. It got progressively worse. MB of Athens could not diagnose it in 2 visits in May and June of 2021. By August, the Sprinter service manager at RBM of Atlanta, Charles told me on the phone that he was sure it was the EGR valve and none were available. ETA of a valve was Nov, 2021. The date then moved to Jan, 2022. It is April and there are no EGR valves in the world to be put on my van. The hesitation has progressed to higher speeds. …”
NHTSA complaint #11460110, filed 2022-04“Vehicle loses power and is unable to move. Pressing the accelerator to the floor, the engine develops no power. This happens randomly at higher altitudes. We have had several instances of power loss while merging into traffic. Total loss of power left us sitting in busy intersections. This is a common issue with these vehicles with no known fix available. Mercedes should be repairing thus problem before someone is seriously injured.”
NHTSA complaint #11606647, filed 2024-08Related service bulletins
- 11029272Feb 24, 2026Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint Vehicles with SCR Generation 4: SCR/AdBlue® warning…
- 11028113Jan 16, 2026EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more…
- 11028119Jan 15, 2026Complaint Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control unit have been processed and…
- 11018922May 19, 2025Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F409: The Adblue consumption is too low…
- 11018921May 19, 2025Complaint The check engine light is activated, accompanied by the following fault code related to the Exhaust gas recirculation cooler (low pressure): •P300E55 The efficiency of…
- 11018920May 9, 2025Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit…
- 11017570Apr 25, 2025In our continuing efforts to assure the proper performance of our products and to ensure the satisfaction of our customers, the warranty for the EGR Valve in the vehicles listed…
- 11017565Apr 25, 2025EGR Valve Diagnosis and Cleaning Procedure using TUNAP 926® on 906, 907 Sprinter with OM642 Diesel Engine Complaint Complaint A: The engine is jolting/bucking between 1700 and…
- 11017558Apr 3, 2025Check engine light illuminated - Fault code current P04D-B79 The crankcase ventilation system is interrupted. Complaint: Check engine light on. Fault code P04DB79 is current in…
- 11016428Mar 6, 2025Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint: Vehicles with SCR Generation 4: SCR/AdBlue® warning…
Engine: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2024 | 1 | 8% |
| 2023 | 6 | 32% |
| 2022 | 8 | 20% |
| 2021 | 5 | 11% |
| 2020 | 15 | 19% |
| 2019 | 5 | 7% |
| 2018 | 2 | 14% |
| 2017 | 1 | 8% |
| 2016 | 3 | 11% |
| 2015 | 2 | 9% |
| 2014 | 8 | 21% |
| 2013 | 3 | 14% |
| 2012 | 1 | 13% |
| 2011 | 2 | 14% |
| 2010 | 1 | 7% |
Other parts of the 2020 Mercedes-Benz Sprinter 2500
20 complaintsTransmission and drivetrain
18 complaintsForward collision avoidance
14 complaintsBrakes
12 complaintsOther or unknown
9 complaintsSteering
8 complaintsLane departure
7 complaintsVehicle speed control
5 complaintsFuel system
4 complaintsBack-over prevention (rear camera)
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsSeats
2 complaints
← All problems reported for the 2020 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology