2020 Mercedes-Benz Sprinter 2500 Steering Problems
- Complaints
- 8about this part
- Share
- 10%of 80 total for the year
- Median mileage
- 1,600miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 8 complaints about the steering of the 2020 Mercedes-Benz Sprinter 2500, 10% of the 80 complaints for this model year. Where a mileage was given, the median is 1,600 miles. 2 recall campaigns on record are filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I took my van to the local mercedes dealer concerned about NHTSA recall 20v-663. I know owners of sprinter vans who are taking their vans in for this recall and the spring type power steering clamp is being replaced with a screw clamp. My 2020 sprinter built in feb. 2020 is not being captured by the scope of this recall yet has a spring clamp installed and the hose is not fully seated. My vs30 platform 907 van was manufactured in germany rather than charleston, sc and for some reason is being excluded from this recall. My local mercedes dealer will not address this for me. …”
NHTSA complaint #11390785, filed 2021-01, 3,000 miles“The active lane keeping assist is highly dangerous and needs to be permanently disabled or removed from the vehicle. I narrowly avoided getting into a accident. I was driving on the highway in the left lane and had to serve around some dump items that fell of the back of the truck ahead. The active lane keeping assist forced the van back into the lane and towards the junk in the road and ended up running over it. It could of been a lot worse if the object was bigger, a car, person or animal. I should be able to turn it off once! Not every time I have to restart the vehicle. …”
NHTSA complaint #11352167, filed 2020-08, 450 miles“Power steering hose is too short for its fitting, and at risk of separating and causing a loss of power steering and loss of vehicle control. The vehicle is brand new. A recall should be issued for this, and/or it should be repaired under warranty. This is a dangerous situation that appears mercedes benz is failing to address.”
NHTSA complaint #11388261, filed 2021-01, 100 miles“The power steering hose slipped off the fitting and sprayed hydraulic fluid in the engine bay. This disabled vehicle and required us to be towed. There was already a recall on this item in canada, mercedes needs to come up with a permanent fix to prevent this from happening. I even took some additional precautions and had mercedes installed a stronger clamp on the power steering hose. Even with this clamp in place, the hose still came off after driving less than 1000 miles. The hydraulic fluid that mercedes specifies is not commonly found also leading to delays in getting it repaired.”
NHTSA complaint #11375245, filed 2020-11, 700 miles“Bought vehicle 26 sep 20 from general rv in draper, utah I was informed of the winnebago revel 2nd alternator recall number 162 had to be completed before I drove the vehicle off the lot. So, I was told [per manager mike mallory] it was completed on october 10th and thus drove it off the lot on october 22nd, 2020. Fast forward four months to feb 2021 as started to notice a god-awful squealing sound when I started the vehicle no matter what temperatures and it has progressively got worse up until april now. …”
NHTSA complaint #11414506, filed 2021-04Related recalls
- 21V241000Apr 6, 2021Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return…Covers: Mercedes-Benz Sprinter 2500 2019–2020, Sprinter 3500 2019–2020, Sprinter 1500 2019–2020 +7 more
- 20V663000Oct 28, 2020Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return…Covers: Mercedes-Benz Sprinter 2500 2015–2020, Sprinter 3500 2015–2020, Freightliner Sprinter 3500 2015–2020 +5 more
Related service bulletins
- 10240168Jul 13, 2023Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
- 10198476May 19, 2021Inspect Power Steering Hose Clamps
- 10186324Dec 18, 2020Inspect Power Steering Hose Clamps
- 10179954Aug 3, 2020Power Steering Hose Updated Repair Method
Steering: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2023 | 2 | 11% |
| 2022 | 2 | 5% |
| 2021 | 3 | 7% |
| 2020 | 8 | 10% |
| 2019 | 15 | 22% |
| 2018 | 3 | 21% |
| 2017 | 4 | 31% |
| 2016 | 3 | 11% |
| 2015 | 4 | 17% |
| 2013 | 1 | 5% |
| 2010 | 2 | 14% |
Other parts of the 2020 Mercedes-Benz Sprinter 2500
20 complaintsTransmission and drivetrain
18 complaintsEngine
15 complaintsForward collision avoidance
14 complaintsBrakes
12 complaintsOther or unknown
9 complaintsLane departure
7 complaintsVehicle speed control
5 complaintsFuel system
4 complaintsBack-over prevention (rear camera)
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsSeats
2 complaints
← All problems reported for the 2020 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology