2021 Mercedes-Benz Sprinter 2500 Steering Problems
- Complaints
- 3about this part
- Share
- 7%of 45 total for the year
- Median mileage
- —not reported
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 3 complaints about the steering of the 2021 Mercedes-Benz Sprinter 2500, 7% of the 45 complaints for this model year. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!”
NHTSA complaint #11728470, filed 2026-04“My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes dealer and they have stated they found no problems with the ESP sensors and state that the vehicle is responding to perceived wind conditions/instability normally and as it should. However, this was NOT like this for the first two years I drove the vehicle. …”
NHTSA complaint #11646502, filed 2025-03“2020 Mercedes-Benz Sprinter. When the right turn signal is activated and the steering wheel is turned right, the windshield wipers activate unexpectedly. Diagnostic codes B230015 and B230615 are stored, indicating windshield wiper switch and wipe/wash malfunction. Concern appears related to the steering column multifunction switch/module. This affects driver visibility and steering-column control functions during turning/signaling.”
NHTSA complaint #11744838, filed 2026-06Related service bulletins
- 10240168Jul 13, 2023Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
- 10220305Aug 4, 2022(RC)Replace Torsion Bar Linkage and Mounting Hardware
- 10220304Aug 4, 2022(RC)Check Generator and Steering Wiring Harness Connection
Steering: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2023 | 2 | 11% |
| 2022 | 2 | 5% |
| 2021 | 3 | 7% |
| 2020 | 8 | 10% |
| 2019 | 15 | 22% |
| 2018 | 3 | 21% |
| 2017 | 4 | 31% |
| 2016 | 3 | 11% |
| 2015 | 4 | 17% |
| 2013 | 1 | 5% |
| 2010 | 2 | 14% |
Other parts of the 2021 Mercedes-Benz Sprinter 2500
9 complaintsForward collision avoidance
9 complaintsBrakes
8 complaintsLane departure
7 complaintsOther or unknown
6 complaintsEngine
5 complaintsTransmission and drivetrain
5 complaintsBody and structure
4 complaintsFuel system
3 complaintsSeats
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsAir bags
2 complaints
← All problems reported for the 2021 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology