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Mercedes-Benz Sprinter 2500Model year report

2021 Mercedes-Benz Sprinter 2500 Problems

Compared with other Mercedes-Benz Sprinter 2500 years

Typical for this model

51/100 1.0× a typical year · 50 = typical

Nearby years with a typical complaint level and no open NHTSA investigation: 2022

Based only on NHTSA complaints, recalls and investigations. Not adjusted for how many vehicles were sold, and not a reliability rating. How this is calculated

Complaints
45filed with NHTSA
Median mileage
3,200miles, 5 complaints with mileage
Recalls
18campaigns on record
Trend
RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.

Sources: NHTSA records for the 2021 Mercedes-Benz Sprinter 2500 (complaints, recalls, investigations), NHTSA crash tests. Report an error

NHTSA recorded 45 consumer complaints for the 2021 Mercedes-Benz Sprinter 2500. The part named most often is electrical system, with 9 complaints (20% of the total), followed by forward collision avoidance (9) and brakes (8). 5 of the complaints include a mileage, and 80% of those were filed for vehicles with under 50,000 miles; the median is 3,200 miles. Of all complaints, 2 involved a crash, 1 an injury, according to the filers. NHTSA lists 18 recall campaigns and 127 technical service bulletins for this model year. Electrical system complaints overlap with 5 recall campaigns and 26 technical service bulletins filed under the same part. Forward collision avoidance complaints overlap with 1 technical service bulletin filed under the same part. Compared with the other 5 Mercedes-Benz Sprinter 2500 model years that have at least 25 complaints and are old enough to compare, this one scores 51 out of 100, where 50 is a typical year for the model (typical for this model). The comparison allows for the era and for how long each year has had to collect complaints, but not for how many vehicles were sold.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Also reported: Steering (3), Visibility (wipers, defrost, mirrors) (3), Air bags (2), Equipment (2), Exterior lighting (2), Back-over prevention (rear camera) (1), Seat belts (1), Suspension (1), Vehicle speed control (1).

Example complaints

Electrical system: “Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!”

NHTSA complaint #11728470, filed 2026-04

Forward collision avoidance: “since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for a couple weeks or this I'm sure would have showed up much sooner. …”

NHTSA complaint #11560427, filed 2023-12

Brakes: “I am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the vehicle is broken brakes are terrible and the airbag sensors and tire pressure sensors are not working and very bad.”

NHTSA complaint #11729522, filed 2026-04

Lane departure: “I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button would not shut off the vehicle. I was left with a vehicle I could not shut off without an operational instrument cluster. …”

NHTSA complaint #11691714, filed 2025-10

Mileage when problems were reported

80% of the 5 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 400 and 20,000 miles.

60%0–1020%10–250%25–5020%50–750%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (5 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 3,200 miles.

Complaints by year filed

Trend: rising. Complaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.

202120222023920249202592026
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Crash test ratings

NHTSA's 5-Star Safety Ratings for the 2021 Mercedes-Benz Sprinter 2500. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.

VersionOverallFrontalSideSide poleRollover
Sprinter 2500 12 Passenger · VAN AWDnot rated———1 · 99.0% risk
Sprinter 2500 12 Passenger · VAN RWDnot rated———1 · 92.4% risk
Sprinter 2500 15 Passenger · VAN RWDnot rated———1 · 99.0% risk

Driver aids listed by NHTSA for the 2021 model year: forward collision warning optional, lane departure warning optional, automatic emergency braking not available.

Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.

Recalls and investigations

See all 18 recalls for the 2021 Mercedes-Benz Sprinter 2500 → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 127 on record; the latest 10 are shown.

See all 127 bulletins →

Other model years of the Mercedes-Benz Sprinter 2500

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
2024125,0004———Too new
2023192,1007———Too new
20224011,9007——49 · TypicalRising
2021453,20018——51 · TypicalRising
2020803,00022——81 · MoreFalling
20196817,50042——69 · MoreFalling
20181410,2509———Not enough data
20171318,0007———Not enough data
20162824,00015——0 · FewerFalling
20152354,00014———Rising
20143850,0006——0 · FewerFalling
20132141,2963———Rising
2012823,0002———Not enough data
20111420,3864———Not enough data
20101457,0006———Not enough data

All Mercedes-Benz Sprinter 2500 model years · Best and worst years by complaints

Frequently asked questions

How many NHTSA complaints does the 2021 Mercedes-Benz Sprinter 2500 have?

NHTSA recorded 45 consumer complaints for the 2021 Mercedes-Benz Sprinter 2500 as of Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2021 Mercedes-Benz Sprinter 2500 is reported most often?

Electrical system is named most often, in 9 complaints (20% of the total), followed by forward collision avoidance with 9.

Has the 2021 Mercedes-Benz Sprinter 2500 been recalled?

NHTSA lists 18 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

At what mileage are problems with the 2021 Mercedes-Benz Sprinter 2500 reported?

Among the 5 complaints that include a mileage, the median is 3,200 miles and the middle half falls between 400 and 20,000 miles; 80% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program.

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.