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Mercedes-Benz Sprinter 2500Model year report

2023 Mercedes-Benz Sprinter 2500 Problems

Complaints
19filed with NHTSA
Median mileage
2,100miles, 1 complaints with mileage
Recalls
7campaigns on record
Trend
Too newThis model year is less than 4 years old, so a trend is not meaningful yet.

Sources: NHTSA records for the 2023 Mercedes-Benz Sprinter 2500 (complaints, recalls, investigations), NHTSA crash tests. Report an error

NHTSA recorded 19 consumer complaints for the 2023 Mercedes-Benz Sprinter 2500. The part named most often is engine, with 6 complaints (32% of the total), followed by fuel system (5) and transmission and drivetrain (5). 1 of the complaints include a mileage, and 100% of those were filed for vehicles with under 50,000 miles; the median is 2,100 miles. Of all complaints, 1 a fire, according to the filers. NHTSA lists 7 recall campaigns and 106 technical service bulletins for this model year. Engine complaints overlap with 37 technical service bulletins filed under the same part. Fuel system complaints overlap with 14 technical service bulletins filed under the same part.

This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Also reported: Wheels (1).

Example complaints

Engine: “I was facing west in the left turning lane to turn south into my community. The vehicle lost power when I was cutting across oncoming, east bound traffic. The vehicle lost power two more time after that once I was in my community. No warning light or any other indicators. The vehicle just went limp. I almost didn't make it clear of oncoming traffic.”

NHTSA complaint #11588231, filed 2024-05

Fuel system: “I am writing to express my concern and seek assistance regarding a significant issue with my nearly new commercial vehicle, a Mercedes-Benz Sprinter 2500, purchased in 2023. The vehicle currently has 118,000 miles. Recently, I encountered problems with the Diesel Exhaust Fluid (DEF) system. Upon taking the vehicle to the dealership where I originally purchased it, they conducted a diagnostic and informed me that the entire DEF system needs to be replaced, estimating the repair cost to be around $11,000 to $12,000. …”

NHTSA complaint #11603630, filed 2024-07

Transmission and drivetrain: “At 3,000 miles, my 2023 Van (purchased new) developed significant reduction in power and acceleration. The transmission also shifts incorrectly (too late, resulting in higher then normal RPM's) and then abruptly downshifts upon stopping. When going uphill, the van obtains a max speed of about 35-40MPH, forcing me to travel on the local Interstates on the shoulder with my hazards flashing so other vehicles know to pass me. Van was left at Mercedes Dealership for 1 month. Van was not repaired, no plan or remedy was communicated. …”

NHTSA complaint #11563046, filed 2024-01

Other or unknown: “In August 2025, I had taken the van for a drive to charge things up, got home, put it in park and parked it in my driveway, which has a mild slope. ~ 30 seconds - 1 minute after me leaving the vehicle, it rolled backward out of the driveway, across a busy street and 1/4 into my neighbors yard. I was mortified, there is usually a lot of people walking their dogs, kids etc...and cars going by. The vehicle was stopped by the curb vs the 2nd back tire (Thie first one cleared the curb and was in my neighbors lawn. It ALMOST hit a BIG tree. …”

NHTSA complaint #11726807, filed 2026-03

Mileage when problems were reported

100% of the 1 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 2,100 and 2,100 miles.

100%0–100%10–250%25–500%50–750%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (1 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 2,100 miles.

Complaints by year filed

This model year is less than 4 years old, so a trend is not meaningful yet.

20232024820252026
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Crash test ratings

NHTSA's 5-Star Safety Ratings for the 2023 Mercedes-Benz Sprinter 2500. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.

VersionOverallFrontalSideSide poleRollover
Sprinter 2500 12 Passenger Van · PV AWDnot rated———1 · 99.0% risk
Sprinter 2500 12 Passenger Van · PV RWDnot rated———1 · 92.4% risk
Sprinter 2500 15 Passenger Van · PV RWDnot rated———1 · 99.0% risk

Driver aids listed by NHTSA for the 2023 model year: forward collision warning standard, lane departure warning optional, automatic emergency braking standard.

Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.

Recalls and investigations

See all 7 recalls for the 2023 Mercedes-Benz Sprinter 2500 → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 106 on record; the latest 10 are shown.

See all 106 bulletins →

Other model years of the Mercedes-Benz Sprinter 2500

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
2024125,0004———Too new
2023192,1007———Too new
20224011,9007——49 · TypicalRising
2021453,20018——51 · TypicalRising
2020803,00022——81 · MoreFalling
20196817,50042——69 · MoreFalling
20181410,2509———Not enough data
20171318,0007———Not enough data
20162824,00015——0 · FewerFalling
20152354,00014———Rising
20143850,0006——0 · FewerFalling
20132141,2963———Rising
2012823,0002———Not enough data
20111420,3864———Not enough data
20101457,0006———Not enough data

All Mercedes-Benz Sprinter 2500 model years · Best and worst years by complaints

Frequently asked questions

How many NHTSA complaints does the 2023 Mercedes-Benz Sprinter 2500 have?

NHTSA recorded 19 consumer complaints for the 2023 Mercedes-Benz Sprinter 2500 as of Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2023 Mercedes-Benz Sprinter 2500 is reported most often?

Engine is named most often, in 6 complaints (32% of the total), followed by fuel system with 5.

Has the 2023 Mercedes-Benz Sprinter 2500 been recalled?

NHTSA lists 7 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

At what mileage are problems with the 2023 Mercedes-Benz Sprinter 2500 reported?

Among the 1 complaints that include a mileage, the median is 2,100 miles and the middle half falls between 2,100 and 2,100 miles; 100% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program.

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.