2023 Mercedes-Benz Sprinter 2500 Steering Problems
- Complaints
- 2about this part
- Share
- 11%of 19 total for the year
- Median mileage
- —not reported
- Trend
- Too newThis model year is less than 4 years old, so a trend is not meaningful yet.
NHTSA recorded 2 complaints about the steering of the 2023 Mercedes-Benz Sprinter 2500, 11% of the 19 complaints for this model year.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“My issue is only the crosswind assist. We purchased this van new, it has 3000miles of use not driving to the dealership and back. We cannot drive this van on the freeway and due to this safety feature nobody but myself will get behind the wheel fearful of crashing when this turns on at 100% random times. Infact it went off 23times in an 18mile stretch the last time I drove it. I've contacted the customer service line 4 times. Nobody there has been any help and twice I've been hung up on. I've had it to the dealership 4 times for a total of 5 weeks. …”
NHTSA complaint #11591184, filed 2024-05“The crosswind assist on my vehicle causes me to momentarily loose control of my Sprinter. When passing a tractor-trailer or when I experience any crosswind, the result is a forceful jerking of the vehicle so severe that I almost crashed into the tractor-trailer. I have researched this and found no way to turn this off or any way to make this less reactive. I have also found online others who are experiencing this same problem. Mercedes does not respond to my inquiries, saying that this is standard and no way to regulate the severity of the response. …”
NHTSA complaint #11548698, filed 2023-10Related service bulletins
- 10240168Jul 13, 2023Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
Steering: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2023 | 2 | 11% |
| 2022 | 2 | 5% |
| 2021 | 3 | 7% |
| 2020 | 8 | 10% |
| 2019 | 15 | 22% |
| 2018 | 3 | 21% |
| 2017 | 4 | 31% |
| 2016 | 3 | 11% |
| 2015 | 4 | 17% |
| 2013 | 1 | 5% |
| 2010 | 2 | 14% |
Other parts of the 2023 Mercedes-Benz Sprinter 2500
6 complaintsFuel system
5 complaintsTransmission and drivetrain
5 complaintsOther or unknown
4 complaintsBrakes
2 complaintsElectrical system
2 complaintsForward collision avoidance
1 complaintsSuspension
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaintsWheels
1 complaints
← All problems reported for the 2023 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology