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Mercedes-Benz Sprinter 2500Model year report

2024 Mercedes-Benz Sprinter 2500 Problems

Compared with other Mercedes-Benz Sprinter 2500 years

Too new to compare

Nearby years with a typical complaint level and no open NHTSA investigation: 2021, 2022

Based only on NHTSA complaints, recalls and investigations. Not adjusted for how many vehicles were sold, and not a reliability rating. How this is calculated

Complaints
12filed with NHTSA
Median mileage
5,000miles, 1 complaints with mileage
Recalls
4campaigns on record
Trend
Too newThis model year is less than 4 years old, so a trend is not meaningful yet.

Sources: NHTSA records for the 2024 Mercedes-Benz Sprinter 2500 (complaints, recalls, investigations), NHTSA crash tests. Report an error

NHTSA recorded 12 consumer complaints for the 2024 Mercedes-Benz Sprinter 2500. The part named most often is brakes, with 3 complaints (25% of the total), followed by other or unknown (3) and electrical system (2). 1 of the complaints include a mileage, and 100% of those were filed for vehicles with under 50,000 miles; the median is 5,000 miles. Of all complaints, 1 a fire, according to the filers. NHTSA lists 4 recall campaigns and 92 technical service bulletins for this model year. Brakes complaints overlap with 1 recall campaign and 1 technical service bulletin filed under the same part. Other or unknown complaints overlap with 12 technical service bulletins filed under the same part.

This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Example complaints

Brakes: “The van has a cross wind assist mode. When it activates it aggressively activates only one front wheel brake so dramatically that the van dives down and swerves out of the lane into the adjacent lane. The front wheel happened to be on wet pavement and it was chattering from braking so hard and not getting traction. I passed a slower motorcycle on the road and the crosswind assist almost caused me to run him off the road. The problem has not been reported to the dealer because i have read on several forums that dealers wont do anything about it. …”

NHTSA complaint #11693227, filed 2025-10

Other or unknown: “Our 2024 Sprinter Van, manufactured in 2023, with less than 10,000 miles caught fire in the engine compart shortly after my wife picking me up at the airport.”

NHTSA complaint #11666356, filed 2025-06

Electrical system: “2024 Mercedes-Benz Sprinter 2500 experienced unusually rapid brake, tire, and battery wear at low mileage. Front brakes required replacement at approximately 29,000 miles. Rear brakes were already worn low by approximately 37,000 miles. Rear tires required replacement by approximately 37,000 miles. Vehicle battery also failed and required replacement before approximately 37,000 miles. Vehicle had earlier emissions/sensor related repairs as well. This creates safety concerns because premature brake wear can reduce stopping ability and increase stopping distance. …”

NHTSA complaint #11733239, filed 2026-04

Seat belts: “I removed the drive side seat belt bolt in order to remove the pillar it is mounted to and found the bolt extremely hard to turn and ultimately somewhat stripped upon removal. The bolt remains defiant in re-installation procedure. The passenger side was removed without stripping but did attempt to cross-thread itself upon re-installation which was remedied by simple hand threading. Safety put at risk in that these seat belt bolts and their installation process may not restrain passengers in an accident. Not confirmed by dealer or service center - pictures should be self evident. …”

NHTSA complaint #11734858, filed 2026-04

Mileage when problems were reported

100% of the 1 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 5,000 and 5,000 miles.

100%0–100%10–250%25–500%50–750%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (1 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 5,000 miles.

Complaints by year filed

This model year is less than 4 years old, so a trend is not meaningful yet.

2024202520266
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Crash test ratings

NHTSA's 5-Star Safety Ratings for the 2024 Mercedes-Benz Sprinter 2500. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.

VersionOverallFrontalSideSide poleRollover
Sprinter 2500 12 Passenger Van · PV AWDnot rated———1 · 99.0% risk
Sprinter 2500 12 Passenger Van · PV RWDnot rated———1 · 92.4% risk
Sprinter 2500 15 Passenger Van · PV RWDnot rated———1 · 99.0% risk

Driver aids listed by NHTSA for the 2024 model year: forward collision warning standard, lane departure warning optional, automatic emergency braking optional.

Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.

Recalls and investigations

Recall details for the 2024 Mercedes-Benz Sprinter 2500 → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 92 on record; the latest 10 are shown.

See all 92 bulletins →

Other model years of the Mercedes-Benz Sprinter 2500

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
2024125,0004———Too new
2023192,1007———Too new
20224011,9007——49 · TypicalRising
2021453,20018——51 · TypicalRising
2020803,00022——81 · MoreFalling
20196817,50042——69 · MoreFalling
20181410,2509———Not enough data
20171318,0007———Not enough data
20162824,00015——0 · FewerFalling
20152354,00014———Rising
20143850,0006——0 · FewerFalling
20132141,2963———Rising
2012823,0002———Not enough data
20111420,3864———Not enough data
20101457,0006———Not enough data

All Mercedes-Benz Sprinter 2500 model years · Best and worst years by complaints

Frequently asked questions

How many NHTSA complaints does the 2024 Mercedes-Benz Sprinter 2500 have?

NHTSA recorded 12 consumer complaints for the 2024 Mercedes-Benz Sprinter 2500 as of Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2024 Mercedes-Benz Sprinter 2500 is reported most often?

Brakes is named most often, in 3 complaints (25% of the total), followed by other or unknown with 3.

Has the 2024 Mercedes-Benz Sprinter 2500 been recalled?

NHTSA lists 4 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

At what mileage are problems with the 2024 Mercedes-Benz Sprinter 2500 reported?

Among the 1 complaints that include a mileage, the median is 5,000 miles and the middle half falls between 5,000 and 5,000 miles; 100% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program.

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.