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Electrical systemPart report

2021 Mercedes-Benz Sprinter 2500 Electrical system Problems

Complaints
9about this part
Share
20%of 45 total for the year
Median mileage
20,000miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 9 complaints about the electrical system of the 2021 Mercedes-Benz Sprinter 2500, 20% of the 45 complaints for this model year. Where a mileage was given, the median is 20,000 miles. 1 of these say a crash was involved, according to the filers. 5 recall campaigns on record are filed under a similar system.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!”

NHTSA complaint #11728470, filed 2026-04

“I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button would not shut off the vehicle. I was left with a vehicle I could not shut off without an operational instrument cluster. …”

NHTSA complaint #11691714, filed 2025-10

“Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures identify and correct the conditions that caused the damage. Completed Recall and TSB Work Approved by Entegra and Jayco · 22-075 (TSB) A/C Electrical Connection Instructions, September 2022. Replaces WAGO connectors. · 22-076 (TSB) Firefly Terminator G4 Tap Connector, September 2022. …”

NHTSA complaint #11709064, filed 2026-01

“This vehicle has factory installed swivel seats. When we were parked, we swiveled the seats around to use the table and then back prior to driving again. When we tried to move the seat closer to the steering wheel, the electric seats did nothing and upon inspection, realized the fuse had blown for the power seats. We replace the fuse and drove a little ways and swiveled the seat again to test it and this time the seat binded up on something. Upon further inspection, we noted several bare wires caught up in the swivel mechanism underneath the driver side seat. …”

NHTSA complaint #11459891, filed 2022-04

“The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked and the seat turned backwards, the contact observed exposed wires that were indented. The vehicle was taken to a dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.”

NHTSA complaint #11539439, filed 2023-08, 200 miles

Related recalls

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2024217%
2023211%
2022923%
2021920%
20202025%
2019913%
2018214%
2017323%
2016311%
201529%
201438%
201315%
2011214%
2010214%

Other parts of the 2021 Mercedes-Benz Sprinter 2500

Forward collision avoidance
9 complaintsBrakes
8 complaintsLane departure
7 complaintsOther or unknown
6 complaintsEngine
5 complaintsTransmission and drivetrain
5 complaintsBody and structure
4 complaintsFuel system
3 complaintsSeats
3 complaintsSteering
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsAir bags
2 complaints

← All problems reported for the 2021 Mercedes-Benz Sprinter 2500

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology