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Electrical systemPart report

2019 Mercedes-Benz Sprinter 2500 Electrical system Problems

Complaints
9about this part
Share
13%of 68 total for the year
Median mileage
33,500miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 9 complaints about the electrical system of the 2019 Mercedes-Benz Sprinter 2500, 13% of the 68 complaints for this model year. Where a mileage was given, the median is 33,500 miles. 1 of these say a crash was involved, according to the filers. 6 recall campaigns on record are filed under a similar system.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these Sprinter vans. Apparently the actuator servo motor that controls the heater flap can get stuck at limit positions and fail. This explains why my heater is stuck on cold. …”

NHTSA complaint #11633974, filed 2025-01

“The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated when the vehicle started, the instrument panel failed to display properly, with the check engine warning light illuminated. The contact was concerned that the vehicle was hazardous to drive and could be severely injured if the instrument panel failed to display warning features as needed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 91,000.”

NHTSA complaint #11588751, filed 2024-05, 91,000 miles

“The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the MBUX multimedia system became inoperable resulting in the rear-view camera not functioning as designed. Upon investigation, the contact associated the failure with NHTSA campaign number: 21V411000 (Electrical System, Back Over Prevention). The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.”

NHTSA complaint #11427071, filed 2021-07, 24,000 miles

“The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN was included in the recall. …”

NHTSA complaint #11447877, filed 2022-01, 13,575 miles

“The contact owns a 2019 Mercedes-Benz SPRINTER 2500. The contact received notification of NHTSA campaign number: 21v055000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact turned on the vehicle and the power steering assist warning illuminated and the power steering failed to operate as designed. The contact attempted to change gears however, the gauges failed to illuminate. The vehicle was not diagnosed nor repaired. …”

NHTSA complaint #11402606, filed 2021-03, 43,000 miles

Related recalls

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2024217%
2023211%
2022923%
2021920%
20202025%
2019913%
2018214%
2017323%
2016311%
201529%
201438%
201315%
2011214%
2010214%

Other parts of the 2019 Mercedes-Benz Sprinter 2500

Steering
15 complaintsTransmission and drivetrain
14 complaintsBrakes
9 complaintsOther or unknown
9 complaintsEngine
5 complaintsForward collision avoidance
4 complaintsVehicle speed control
4 complaintsVisibility (wipers, defrost, mirrors)
4 complaintsElectronic stability control
3 complaintsSeat belts
3 complaintsAir bags
2 complaintsBody and structure
2 complaints

← All problems reported for the 2019 Mercedes-Benz Sprinter 2500

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology