2019 Mercedes-Benz Sprinter 2500 Other or unknown Problems
- Complaints
- 9about this part
- Share
- 13%of 68 total for the year
- Median mileage
- 24,250miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 9 complaints about the other or unknown of the 2019 Mercedes-Benz Sprinter 2500, 13% of the 68 complaints for this model year. Where a mileage was given, the median is 24,250 miles. 1 of these say a crash was involved and 3 a fire, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The delivery driver placed the van in park on a hill and engaged the emergency parking brake. While the engine was still running the delivery driver took a minute or two to locate his package and proceeded to step out of the driver door while the van was still running. Just as he was stepping out of the van the driver heard several loud clicks and the van proceeded roll away and was stopped by a large tree branch that caused damage to the roof of the van. …”
NHTSA complaint #11415509, filed 2021-05, 28,500 miles“Sprinter van caught fire burning up the entire vehicle. Van was serviced a week prior to fire for an issue with the A/C by mercedes benz of jacksonville. Van was driven daily after service appointment and began to smoke. Once it was parked in a parking lot (church/school lot) it burst into flames. Driver and two children were able to exit the vehicle just before it burst into flames. Had the vehicle been driving down a highway at the time or wasn't being parked, the van could have burned or killed the driver and children inside.”
NHTSA complaint #11404373, filed 2021-03, 20,000 miles“Exhaust smells started coming through the air vents while driving, after the catalytic converter was changed. I discovered through my own inspection, that exhaust was leaking at the connection point between the catalytic converter and the turbocharger. The fumes were entering the airflow for the passenger cabin through the cabin air intake drain valve because it is in the engine compartment. I realized that this is pouring carbon monoxide into the cabin ventilation system.”
NHTSA complaint #11584859, filed 2024-04“Regarding onboard OEM Navigation system (MBUX) - I feel there is a serious safety issue in the factory supplied, vehicle specific GPS Navigation unit. In the Northeast, we have many parkways, low bridges etc. and the built in navigation system will happily route you onto restricted access parkways or right into a low bridge. My stock Sprinter is close to 10ft tall.... When leaving Long Island, NY , even if you research your route and then entrust the navi system guide you - your route is guaranteed to change due to traffic information. …”
NHTSA complaint #11467313, filed 2022-06“The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings”
NHTSA complaint #11433096, filed 2021-09Related service bulletins
- 11038718Sep 26, 2026Fuel Level Unchanged After Refueling Complaint The customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. Cause The fuel level…
- 11038170Sep 19, 2026Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles…
- 11035563Jul 1, 2026ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The…
- 11024928Oct 6, 2025The software for the communication module does not correspond to the latest series production configuration. For this reason, a remote software update to update the software for…
- 11023983Sep 26, 2025Engine Oil Level Cannot Be Checked via Instrument Cluster Service Menu Complaint Sometimes the engine oil level cannot be determined using the instrument cluster's service menu…
- 11022498Aug 12, 2025Mercedes-Benz AG, the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Model Years 2017-2021 Sprinter vehicles, the In Use Monitor Performance Ratio…
- 11009856Oct 17, 2024Complaint: Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28)…
- 11008717Sep 25, 2024Complaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28)…
- 10162199May 23, 2019Information:907 Sprinter 15 Passenger Van Trailer Hitch
- 10205151Nov 7, 2016Coolant, vacuum, temperature fault codes.
Other or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2024 | 3 | 25% |
| 2023 | 4 | 21% |
| 2022 | 8 | 20% |
| 2021 | 6 | 13% |
| 2020 | 9 | 11% |
| 2019 | 9 | 13% |
| 2018 | 2 | 14% |
| 2017 | 1 | 8% |
| 2016 | 2 | 7% |
| 2015 | 2 | 9% |
| 2014 | 3 | 8% |
| 2013 | 1 | 5% |
| 2012 | 2 | 25% |
| 2011 | 3 | 21% |
| 2010 | 1 | 7% |
Other parts of the 2019 Mercedes-Benz Sprinter 2500
15 complaintsTransmission and drivetrain
14 complaintsBrakes
9 complaintsElectrical system
9 complaintsEngine
5 complaintsForward collision avoidance
4 complaintsVehicle speed control
4 complaintsVisibility (wipers, defrost, mirrors)
4 complaintsElectronic stability control
3 complaintsSeat belts
3 complaintsAir bags
2 complaintsBody and structure
2 complaints
← All problems reported for the 2019 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Nov 1, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology