2021 Mercedes-Benz Sprinter 2500 Transmission and drivetrain Problems
- Complaints
- 5about this part
- Share
- 11%of 45 total for the year
- Median mileage
- —not reported
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 5 complaints about the transmission and drivetrain of the 2021 Mercedes-Benz Sprinter 2500, 11% of the 45 complaints for this model year. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.”
NHTSA complaint #11485202, filed 2022-09“CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic Wiper stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the stalk shifter is located directly in front of the START/STOP ignition button. To start the vehicle, you must: 1) Press and hold the brake 2) Reach under the shifter and press the START/STOP button The problem is pressing the brake is also the safety interlock for shifting out of PARK. …”
NHTSA complaint #11683080, filed 2025-08“The contact stated their company owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that the gear shifter was shifted into park(P) and the parking brake erroneously activated; however, the vehicle rolled forward as if the gear shifter was in drive(D). The contact depressed the brake pedal and made several attempts to put the vehicle in park(P). There were no warning lights illuminated. The contact was not sure if the vehicle had been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.”
NHTSA complaint #11493899, filed 2022-11Related recalls
- 22V796000Oct 21, 2022Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake…Covers: Mercedes-Benz Sprinter 2500 2019–2022, Sprinter 3500 2019–2022, Sprinter 1500 2019–2022 +5 more
Related service bulletins
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- 11035562Jul 17, 2026Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or…
- 11034410Jun 15, 2026Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit…
- 11034412Jun 2, 2026Complaint ASSYST values in XENTRY actual values and workshop menu of instrument cluster are implausibly excessive. Infor-mation: According to ASSYST values in XENTRY Diagnosis…
- 11033160May 26, 2026Sprinter 907 - Rear Axle Noise Diagnosis Best Practices Complaint Various noises from area of rear axle while driving Cause A: Howling Noises The high‑frequency howling noise is…
- 11023982Sep 16, 2025Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause…
- 11009854Oct 25, 2024Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal…
- 10253244Mar 1, 2024Propeller Shaft Check Strap on the crossmember may not have been installed.
- 10232555Jan 18, 2023Update Software - Comfort Function
- 10205296Oct 4, 202115MPH Noise on propeller shaft/rear axle.
Transmission and drivetrain: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2024 | 2 | 17% |
| 2023 | 5 | 26% |
| 2022 | 3 | 8% |
| 2021 | 5 | 11% |
| 2020 | 18 | 23% |
| 2019 | 14 | 21% |
| 2018 | 3 | 21% |
| 2017 | 1 | 8% |
| 2016 | 1 | 4% |
| 2015 | 1 | 4% |
| 2014 | 2 | 5% |
| 2013 | 1 | 5% |
| 2011 | 1 | 7% |
Other parts of the 2021 Mercedes-Benz Sprinter 2500
9 complaintsForward collision avoidance
9 complaintsBrakes
8 complaintsLane departure
7 complaintsOther or unknown
6 complaintsEngine
5 complaintsBody and structure
4 complaintsFuel system
3 complaintsSeats
3 complaintsSteering
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsAir bags
2 complaints
← All problems reported for the 2021 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology