2021 Mercedes-Benz Sprinter 2500 Body and structure Problems
- Complaints
- 4about this part
- Share
- 9%of 45 total for the year
- Median mileage
- —not reported
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 4 complaints about the body and structure of the 2021 Mercedes-Benz Sprinter 2500, 9% of the 45 complaints for this model year. 4 recall campaigns on record are filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the vehicle is broken brakes are terrible and the airbag sensors and tire pressure sensors are not working and very bad.”
NHTSA complaint #11729522, filed 2026-04“The side door will not open. Either the cable part of the mechanism gets stretched or the rubber tensioners need adjustment or the plastic cable hub becomes detached to the point where neither the interior passengers or someone outside can let the passengers out. Videos discussing this issue have over 29,000 views and there are numerous posts on forums looking for answers. Regardless of cause, when passengers can not get out, it is a safety issue.”
NHTSA complaint #11613646, filed 2024-09Related recalls
- 23V875000Dec 21, 2023Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be…Covers: Mercedes-Benz Sprinter 2500 2019–2021, Sprinter 3500 2019–2021, Sprinter 1500 2019–2021 +5 more
- 23V876000Dec 21, 2023Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be…Covers: Mercedes-Benz Sprinter 2500 2019–2023, Sprinter 3500 2019–2023, Sprinter 1500 2019–2023 +5 more
- 23V806000Dec 1, 2023Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may…Covers: Mercedes-Benz Sprinter 2500 2021–2023, Sprinter 1500 2021–2023, Sprinter 3500 2021–2023 +5 more
- 21V934000Dec 1, 2021Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.Covers: Mercedes-Benz Sprinter 2500 2021, Sprinter 1500 2021, Sprinter 3500 2021 +1 more
Related service bulletins
- 11034417Jun 8, 2026Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone…
- 11031944Apr 9, 2026Complaint Crease formation on genuine leather seat covers in vehicles with low mileage Cause • objects left on the seats for extended periods of time (pressure marks) • objects…
- 11026055Nov 13, 2025Electric Step will not extend/inoperative Complaint T57 Electric step inop with warning on cluster. Cause Possible damage to end position sensors. Remedy Please remove lower…
- 11005574Jul 5, 2024Complaint Front door collides with fender. Cause Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the…
- 11001110May 8, 2024Complaint: Front door collides with fender. Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender…
- 10251090Jan 18, 2024Check Par????on Wall Bolts
- 10251085Jan 3, 2024Check patrition Wall Bolts
- 10249333Dec 13, 2023Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not…
- 10249332Dec 13, 2023Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not…
- 10233790Mar 1, 2023Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in…
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2022 | 2 | 5% |
| 2021 | 4 | 9% |
| 2020 | 1 | 1% |
| 2019 | 2 | 3% |
| 2018 | 2 | 14% |
| 2017 | 1 | 8% |
| 2016 | 3 | 11% |
| 2015 | 1 | 4% |
| 2014 | 1 | 3% |
| 2013 | 1 | 5% |
| 2011 | 2 | 14% |
| 2010 | 1 | 7% |
Other parts of the 2021 Mercedes-Benz Sprinter 2500
9 complaintsForward collision avoidance
9 complaintsBrakes
8 complaintsLane departure
7 complaintsOther or unknown
6 complaintsEngine
5 complaintsTransmission and drivetrain
5 complaintsFuel system
3 complaintsSeats
3 complaintsSteering
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsAir bags
2 complaints
← All problems reported for the 2021 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology