2020 Mercedes-Benz Sprinter 2500 Vehicle speed control Problems
- Complaints
- 5about this part
- Share
- 6%of 80 total for the year
- Median mileage
- 6,200miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 5 complaints about the vehicle speed control of the 2020 Mercedes-Benz Sprinter 2500, 6% of the 80 complaints for this model year. Where a mileage was given, the median is 6,200 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“While driving on a highway and passing under a road sign describing the next exit, the sprinter van automatic crash avoidance kicked in, causing the van to automatically jam on the brakes and lose approximately 20 MPH while causing the wheel to pull decidedly to the left. There were no vehicles in front or behind, and thankfully enough none close enough to cause an accident. This is a fairly common occurrence, and even if the brakes do not engage, the crash avoidance alert sound will often times chime and startle the driver for other overhead obstacles like traffic signs and tunnel entries. …”
NHTSA complaint #11397255, filed 2021-02, 3,400 miles“The cruise control system and related systems (distance control and automatic braking) repeatedly malfunction. Specifically the systems go off and on without warning. For example, when driving at highway speed the systems will suddenly shut off causing the vehicle to slow down (presumably without brake lights to alert the driver behind). Also presumably the automatic braking ceases to work when this happens This problem began shortly after I purchased the vehicle in May 2021 and I have brought it in for three unsuccessful repair attempts. …”
NHTSA complaint #11491500, filed 2022-10“None responsive throttle, driving on highway and engine loses power and loses all throttle response causing rapid slowing to traffic behind the vehicle. No warning lamps and CEL’s. Problem occurs at random times with no CEL or warning.”
NHTSA complaint #11519989, filed 2023-05“The adaptive cruise control system and forward collision system since the vehicle was new has frequently not worked or stops working. The cruise control system that is tied to the forward collision systems would stop working causing the vehicle to decelerate as no throttle input was present and cause the need to use the foot throttle. The vehicle is available for inspection. As this has happened while driving at freeway speeds with traffic around I consider this a hazard. This problem has been present since the vehicle was new and continues to the present time even after dealership fixes. …”
NHTSA complaint #11488639, filed 2022-10Vehicle speed control: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2022 | 5 | 13% |
| 2021 | 1 | 2% |
| 2020 | 5 | 6% |
| 2019 | 4 | 6% |
| 2018 | 4 | 29% |
| 2016 | 5 | 18% |
| 2015 | 3 | 13% |
| 2014 | 3 | 8% |
| 2013 | 2 | 10% |
| 2012 | 3 | 38% |
| 2010 | 1 | 7% |
Other parts of the 2020 Mercedes-Benz Sprinter 2500
20 complaintsTransmission and drivetrain
18 complaintsEngine
15 complaintsForward collision avoidance
14 complaintsBrakes
12 complaintsOther or unknown
9 complaintsSteering
8 complaintsLane departure
7 complaintsFuel system
4 complaintsBack-over prevention (rear camera)
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsSeats
2 complaints
← All problems reported for the 2020 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology