2020 Mercedes-Benz Sprinter 2500 Back-over prevention (rear camera) Problems
- Complaints
- 3about this part
- Share
- 4%of 80 total for the year
- Median mileage
- 51,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 3 complaints about the back-over prevention of the 2020 Mercedes-Benz Sprinter 2500, 4% of the 80 complaints for this model year. Where a mileage was given, the median is 51,000 miles. 2 recall campaigns on record are filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that while in reverse, the rearview camera failed to display a rearview image. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to provide a cause for the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention); but the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. …”
NHTSA complaint #11682962, filed 2025-08, 51,000 miles“The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”
NHTSA complaint #11457873, filed 2022-03“The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notifications of NHTSA campaign numbers: 20V802000 (Service Brakes, Hydraulic), 21V055000 (Electrical System), and 21V411000 (Electrical System, Back Over Prevention) however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.”
NHTSA complaint #11425962, filed 2021-07Related recalls
- 22V281000Apr 27, 2022Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display…Covers: Mercedes-Benz Sprinter 2500 2019–2021, Sprinter 3500 2019–2021, Sprinter 1500 2019–2021 +5 more
- 21V077000Feb 17, 2021Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system…Covers: Mercedes-Benz Sprinter 2500 2019–2020, Sprinter 3500 2019–2020, Sprinter 1500 2019–2020 +5 more
Related service bulletins
- 10217594Jun 29, 2022(RC)Update Rear View Camera Software
- 10186143Dec 3, 2020Various complaints in connection with reversing camera, fault code FR8
- 10181189Sep 9, 2020Retrofitting of reversing camera - help lines/guide- lines are not displayed or are displayed incorrectly
Back-over prevention (rear camera): other model years
Other parts of the 2020 Mercedes-Benz Sprinter 2500
20 complaintsTransmission and drivetrain
18 complaintsEngine
15 complaintsForward collision avoidance
14 complaintsBrakes
12 complaintsOther or unknown
9 complaintsSteering
8 complaintsLane departure
7 complaintsVehicle speed control
5 complaintsFuel system
4 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsSeats
2 complaints
← All problems reported for the 2020 Mercedes-Benz Sprinter 2500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology