2012 Dodge Durango Seats Problems
- Complaints
- 8about this part
- Share
- 1%of 640 total for the year
- Median mileage
- 52,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 8 complaints about the seats of the 2012 Dodge Durango, 1% of the 640 complaints for this model year. Where a mileage was given, the median is 52,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I had a passenger sitting in the front passenger seat moving the seat back with power controls and the headrest deployed while I was driving less than 30 MPH in a residential area, did not know what it was at first, it was loud popping sound...once I learned what happened I looked up to see how to reset it and attempted so..with no success. The brackets that hold the pin is/was broken. …”
NHTSA complaint #11081960, filed 2018-03, 52,000 miles“The active head restraint on the drivers side of the vehicle deployed while the vehicle was sitting in park in my driveway. We had just started the car when it deployed. Nothing hit the vehicle or made the vehicle move in a none normal way. Thank goodness we weren't in motion when it deployed. This is a very serious safety hazard. The headrest cannot be reset as you can see the internal plastic that was holding it together is broken. I am providing pictures and am happy to provide more if needed.”
NHTSA complaint #11362790, filed 2020-10, 36,696 miles“The truck was in park and idling. We were not moving. There were no abnormal lights on the gage cluster. Out of knowwhere the head rest exploded forward and hit the back of my father-in-laws head. He is OK but it was a hard hit and left him sore. Luckily we were not driving on the freeway.”
NHTSA complaint #11513089, filed 2023-03“The headrest deployed under normal driving conditions. A quick google search shows I'm not the only one with this issue. Some have described this issue as the headrest exploding since it disengages in a very quick and forceful manner. Some Dodge Durango Models from 2011 - 2018 fall under recall (X88) Active Head Restraint but for some reason I'm being told my 2012 Dodge Durango does not fall under this same recall.”
NHTSA complaint #11478415, filed 2022-08“Headrest exploded while I was driving. Hit me in the head. Gave me a concussion. Dealership says there is no recall. I have to pay out of pocket. This is a safety feature. I am not paying for the repairs.”
NHTSA complaint #11546793, filed 2023-09Related service bulletins
- 10187666Dec 17, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)
- 10187687Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR…
- 10224067Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184745Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184445Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10224061Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184739Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184439Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10224074Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
- 10184752Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2020 | 2 | 4% |
| 2019 | 3 | 2% |
| 2018 | 21 | 9% |
| 2017 | 11 | 5% |
| 2016 | 5 | 3% |
| 2015 | 91 | 18% |
| 2014 | 165 | 21% |
| 2013 | 76 | 12% |
| 2012 | 8 | 1% |
| 2009 | 1 | 8% |
| 2007 | 3 | 2% |
| 2006 | 3 | 0% |
| 2005 | 5 | 0% |
| 2004 | 4 | 0% |
| 2003 | 10 | 3% |
| 2002 | 6 | 1% |
| 2001 | 29 | 4% |
| 2000 | 32 | 3% |
| 1999 | 31 | 2% |
| 1998 | 43 | 4% |
Other parts of the 2012 Dodge Durango
347 complaintsEngine
141 complaintsFuel system
99 complaintsBrakes
75 complaintsSteering
42 complaintsOther or unknown
37 complaintsTransmission and drivetrain
37 complaintsAir bags
28 complaintsVehicle speed control
24 complaintsExterior lighting
19 complaintsElectronic stability control
10 complaintsVisibility (wipers, defrost, mirrors)
9 complaints
← All problems reported for the 2012 Dodge Durango
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology