2015 Ford Edge Latches, locks and linkages Problems

“The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the contact stated that the hatchback of the vehicle became inoperable. The contact stated that the rear trunk door intermittently failed to open when the contact attempted to operate the rear trunk. The contact had to push up on the hatchback to move it upward with great force. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure a case was opened. …”

“The contact owns a 2015 Ford Edge. The contact stated that the rear trunk door would intermittently fail to open and on other occasions would not stay closed. The vehicle was taken to the local dealer who inspected the vehicle but no service was performed. After retrieving the vehicle, the contact discovered that the doors on the vehicle could no longer be opened using the key fob or while using the key manually. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 68,000.”

“The contact owns a 2015 Ford EDGE. The contact placed the chip from the starter button in his pocket. When the chip was slightly bumped, it opened the trunk of the vehicle. As a result, the trunk became damaged. The vehicle was taken to a body shop and the mechanic stated that the frame of the vehicle needed to be replaced. The dealer did not diagnose the failure. The vehicle was not repaired. The manufacturer was aware of the failure. The approximate failure mileage was 4,750.”

“The contact owns a 2015 Ford EDGE. The contact stated that the vehicle was equipped with a power liftgate foot activated feature. While the liftgate was opened, the contact reached into the rear passenger side with his leg in an outward position. A chime sounded only as the liftgate was in motion. The movement of the leg alerted the liftgate to activate. The contact's body prevented the door from closing completely; however, the contact's left shoulder and chest were partially pinned in near the tail light area. The liftgate reverse sensor did not activate. …”