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Ford Fusion EnergiModel year report

2019 Ford Fusion Energi Problems

Compared with other Ford Fusion Energi years

More complaints than typical for this model

65/100 1.4× a typical year · 50 = typical

Nearby years with fewer complaints than typical and no open NHTSA investigation: 2020

Based only on NHTSA complaints, recalls and investigations. Not adjusted for how many vehicles were sold, and not a reliability rating. How this is calculated

Complaints
122filed with NHTSA
Median mileage
36,000miles, 19 complaints with mileage
Recalls
1campaigns on record
Trend
RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA crash rating
—no overall rating published
EPA fuel economy
42 mpgcombined (gas only), 2.0L 4-cyl · plug-in hybrid FWD · 43 city / 40 hwy

Sources: NHTSA records for the 2019 Ford Fusion Energi (complaints, recalls, investigations), NHTSA crash tests, EPA fuel economy. Report an error

What owners report

Nearly all of the sampled complaints for this model year concern recall 23V440: owners report waiting months for a high-voltage battery remedy, being told not to charge the plug-in vehicle, and in some cases losing motive power or seeing smoke while driving. A second, smaller theme is the retired 3G telematics modem, which left remote and location features working no longer. Most sampled complaints were filed between 2023 and 2025, often before 50,000 miles.

  1. Electrical system

    Plug-in battery recall remedy unavailable for months

    Mentioned in 37 of 60 sampled complaints

    Owners describe receiving notice of NHTSA campaign 23V440000 in mid-2023 but being told by dealers that the repair parts were not yet available, and in some cases that a high-voltage battery had to be ordered. Complaints repeatedly mention being advised not to charge the vehicle in the meantime, which owners say leaves them using gasoline in a vehicle bought for electric driving, and that calls to the manufacturer produced no firm repair date. Some owners note the open recall affected resale and trade-in. Filed mostly in 2023 through 2025, with several complaints recorded at 25,000 to 60,000 miles and many at unspecified mileage.

    Recall 19V0990001 related service bulletin

    What to check: Check the VIN against recall 23V440 and ask the seller for proof that the battery energy control module or battery remedy was performed; confirm whether charging has been restricted. A service bulletin for 2019-2020 Fusion plug-in hybrids describes a no-start condition with battery energy control module trouble codes.

    2 excerpts from owner complaints in NHTSA records

    “Ford recalled the car due to potential fire risk while driving. They are unable to repair the car and have no estimate on when the repairs will be made. Due to potential of fire while driving this car I will not drive this car and imperil my children. Ford has offered no loaner, buyback or similar offer. I am also unable to pass the NYS inspection as a result of the illuminated check engine light (from the recall).”

    NHTSA complaint #11542016, filed 2023-09

    “I got a notice of recall 10 months ago for this vehicle and there is no fix or updated communication on whether the Battery Energy Control Module for this vehicle can be modified to be made safe and I have told to stop charging the car which defeats the purpose why I purchased it in the first place. Wanted to make a formal complaint against Ford Motor Corporation for their lack of action and communication on when this problem is to be solved.”

    NHTSA complaint #11587979, filed 2024-05
  2. Electrical system

    Loss of power or warning messages while driving

    Mentioned in 12 of 60 sampled complaints

    Complaints describe a red triangle or "Stop Safely Now" message appearing on the instrument panel followed by the vehicle losing motive power, sometimes at highway speed, with the engine and battery warning lights staying on. A few owners report a popping sound, grayish smoke from the cabin or trunk area, or a no-start after the event, and take the vehicle to a dealer for diagnosis. Some owners link the symptoms to the open battery recall; others report the vehicle restarted after being left to sit. Reported from roughly 23,000 to 88,000 miles, occasionally on vehicles with no failure at the time of filing.

    Recall 19V0990001 related service bulletin

    What to check: Ask whether the car has ever shown a stop-safely or high-voltage fault message and whether any diagnostic codes were stored. A scan for battery energy control module codes before purchase is worthwhile.

    2 excerpts from owner complaints in NHTSA records

    “There is currently an active recall with no remedy being made available as of 6/16/2023. In this recall it is stated EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA. The safety of my family, which includes a two year old who is in a car seat in the back seat has been put at risk every day due to this issue not being remedied and continuing to have a potential for vehicle fire every time we start the car. …”

    NHTSA complaint #11569495, filed 2024-02

    “Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. …”

    NHTSA complaint #11510269, filed 2023-03
  3. Engine

    Unavailable charging and high-voltage battery faults

    • 10 complaints (8%)
    • median 36,500 mi at 5.4 yrs old (4 state mileage, few)
    • 1 mention a crash, fire or injury
    • filed 2023–2025

    Several complaints describe the vehicle refusing to accept a charge or a high-voltage battery diagnosed as failed, with the check engine light on and, in one case, heated seats also inoperative. Owners report dealer diagnoses naming the high-voltage battery or battery control module, with repair sometimes delayed pending parts. Reported between roughly 23,000 and 60,000 miles, mostly in 2024 and 2025 filings.

    Recall 19V0990001 related service bulletin

    What to check: Before buying, charge the car on both level 1 and level 2 to confirm it accepts a charge and reaches full range, and check for stored battery control module codes.

    2 excerpts from owner complaints in NHTSA records

    “I've had multiple problems with the BECM and the EV Battery Cell Balancing Circuit stuck on or off. I've taken the car to the dealer twice for diagnosis and repair and I'm scheduling to take it in a third time. Please see my attached notes of the visits to the dealer.”

    NHTSA complaint #11532840, filed 2023-07

    “The contact owns a 2019 Ford Fusion Energi. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the high-voltage battery. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000. The VIN was not available.”

    NHTSA complaint #11584596, filed 2024-04, 60,000 miles

Buying note. The dominant consideration for this model year is the open high-voltage battery recall, so confirm the remedy status and any charging restriction with the seller before purchase, and budget for possible battery-related repairs. Checking that the telematics modem upgrade and any transmission or battery-control software updates were applied covers most of the other reported themes.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.

NHTSA recorded 122 consumer complaints for the 2019 Ford Fusion Energi. 19 of the complaints include a mileage, and 84% of those were filed for vehicles with under 50,000 miles; the median is 36,000 miles. Of all complaints, 2 a fire, 1 an injury, according to the filers. NHTSA lists 1 recall campaign and 78 technical service bulletins for this model year. Compared with the other 4 Ford Fusion Energi model years that have at least 25 complaints and are old enough to compare, this one scores 65 out of 100, where 50 is a typical year for the model (more complaints than typical for this model). The comparison allows for the era and for how long each year has had to collect complaints, but not for how many vehicles were sold.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Also reported: Seats (1), Steering (1), Body and structure (1), Visibility (wipers, defrost, mirrors) (1).

Example complaints

Electrical system: “Ford has failed to find a solution in a reasonable time frame. Car was purchased to be used as a hybrid and we are no longer able to use the battery due to recall for now 8 months. Our car value is also now upside down over $6,000 as this function is no longer available. In addition to 8 months of fuel charges we did not anticipate.”

NHTSA complaint #11571257, filed 2024-02

Engine: “Check engine light stays on says catalytic converter is bad now. I have been waiting since June of last year for recall on battery because of fire hazard. I have been using gas instead of charge. Nothing is being done to fix the problem.”

NHTSA complaint #11577221, filed 2024-03

Other or unknown: “3 weeks after I leased the vehicle new, the windshield shattered without anything hitting it. It is now 3 months later and I above 7500 miles on the car and while sitting in stopped traffic the back glass exploded on its own. Ford corporate only accepted photos taken and submitted by the dealership to review the claim after telling me a 'technician will determine' what happened. Ford said glass is not covered under warranty. I explained to them that I understand but I am mode concerned of the overall safety of the car after this happened. …”

NHTSA complaint #11241156, filed 2019-08, 7,500 miles

Fuel system: “Last year on or about May or June 2023, I received a Safety Recall 23S33 from Ford. I had experienced a similar recall with my 2018 Chrysler Pacifica PHEV. Up until the time a fix was identified, Chrysler offered monthly debit cards of $200 to compensate for additional expense of gasoline that would not have been incurred but for the recall. Later, Chrysler offered reimbursement for the the additional expense of a rental vehicle. …”

NHTSA complaint #11589448, filed 2024-05

Mileage when problems were reported

84% of the 19 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 23,000 and 47,000 miles.

11%0–1016%10–2558%25–5011%50–755%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (19 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 36,000 miles.

Complaints by year filed

Trend: rising. Complaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.

201920212022202320247420252026
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Crash test ratings

NHTSA's 5-Star Safety Ratings for the 2019 Ford Fusion Energi. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.

VersionOverallFrontalSideSide poleRollover
Fusion Energi · sedan FWDnot rated———4 · 10.9% risk

Driver aids listed by NHTSA for the 2019 model year: forward collision warning standard, lane departure warning standard, automatic emergency braking standard.

Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.

Fuel economy and running cost

EPA ratings for each 2019 Ford Fusion Energi version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving); plug-in hybrid figures are for gasoline-only (hybrid mode) driving, so no annual cost is shown.

VersionEngineTransmissionCityHwyComb.Fuel / yr
Fusion Energi Plug-in Hybrid FWD2.0L 4-cyl · plug-in hybridCVT434042 gas only—

Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.

Recalls and investigations

Recall details for the 2019 Ford Fusion Energi → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 78 on record; the latest 10 are shown.

See all 78 bulletins →

Other model years of the Ford Fusion Energi

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
20204332,5000—4234 · FewerRising
201912236,0001—4265 · MoreRising
2018714,5000—42—Not enough data
20171917,5000—42—Rising
20162623,000053855 · TypicalRising
20152347,0001538—Stable
20143440,512053850 · TypicalFalling
20133948,268053838 · TypicalRising

All Ford Fusion Energi model years · Best and worst years by complaints

Frequently asked questions

What are the most common problems with the 2019 Ford Fusion Energi?

Nearly all of the sampled complaints for this model year concern recall 23V440: owners report waiting months for a high-voltage battery remedy, being told not to charge the plug-in vehicle, and in some cases losing motive power or seeing smoke while driving. The issues reported most often: Plug-in battery recall remedy unavailable for months; Loss of power or warning messages while driving; Unavailable charging and high-voltage battery faults.

How many NHTSA complaints does the 2019 Ford Fusion Energi have?

NHTSA recorded 122 consumer complaints for the 2019 Ford Fusion Energi as of Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2019 Ford Fusion Energi is reported most often?

Electrical system is named most often, in 102 complaints (84% of the total), followed by engine with 10.

Has the 2019 Ford Fusion Energi been recalled?

NHTSA lists 1 recall campaign for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

What gas mileage does the 2019 Ford Fusion Energi get?

The EPA rates the 2019 Ford Fusion Energi (Fusion Energi Plug-in Hybrid, 2.0L 4-cyl · plug-in hybrid) at 42 mpg combined, 43 city and 40 highway when running on gasoline in hybrid mode. Other engine and drive versions are rated differently.

At what mileage are problems with the 2019 Ford Fusion Energi reported?

Among the 19 complaints that include a mileage, the median is 36,000 miles and the middle half falls between 23,000 and 47,000 miles; 84% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program. Fuel economy is from the EPA and DOE (fueleconomy.gov).

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.