2020 Ford Fusion Other or unknown Problems
- Complaints
- 29about this part
- Share
- 16%of 185 total for the year
- Median mileage
- 23,300miles
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA recorded 29 complaints about the other or unknown of the 2020 Ford Fusion, 16% of the 185 complaints for this model year. Where a mileage was given, the median is 23,300 miles. 2 of these say a crash was involved and 1 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“the first time the incident happened I was driving home from work, i took and a turn and lost power, the car indicated a message that read Auto StartStop Shift to P, then restart Engine. I tried starting my car a few times and it turned on. A week later I was driving on the highway and it happend. I pulled over and same thing. I took it to a Ford dealership and they couldn't replicate the problem.”
NHTSA complaint #11540585, filed 2023-08“After pulling forward into a parking space, I stopped and shifted my car to reverse. When I touched the gas pedal again, the car went FORWARD and the light on the shifter starting flashing quickly. I stopped and was able to shift the car and it have it move as expected. I’ve been unable to reproduce this so far but wanted to report it in case others were having similar issues.”
NHTSA complaint #11432535, filed 2021-09“The manufacturer is using the wrong material for the parts on my car. Currently, the right-side lower control bushing is bulging out because a steel bushing was used instead of the aluminum one specified on the website. This issue is causing my car to pull to the right, making steering difficult. I've also experienced the same problem on the left side in the past. I request a recall to fix this and ensure the safety of all drivers on the road.”
NHTSA complaint #11644204, filed 2025-02“My flex plate cracked on my 2020 Ford Fusion. Ford has a customer satisfaction program stating that they have a one time repair for cracked flex plates, torque converter, and transmission pump and are refusing to honor it. Once the dealership confirmed my flex plate was cracked they were notified that the repairs were not going to be approved I was giving a quote for $4700 to pay out of pocket. I did not have the money and went to pick my car up until I figured out a solution. …”
NHTSA complaint #11613905, filed 2024-09“My 2020 Ford Fusion developed a oder coming from the a/c heat system. In a few days it got bad enough to determine something died in the vehicle! I went to the cabin air filter to replace it but as I started to pull it out there was debris stopping it! So I removed the front cowling to expose the fresh air inlet and found it was full is mice droppings and nuts. I then found a dead mouse that got its head stuck in the recirculating door that is for max A/C! After a while of vacuuming out the air filter top and removing the dead mouse. …”
NHTSA complaint #11610640, filed 2024-08Related service bulletins
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- 11026013Nov 19, 2025This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer-owned. Ford is voluntarily conducting this…
- 11021803Aug 7, 2025Various 2019-2024 Ford and Lincoln vehicles equipped with SYNC 3 may experience a partially or fully black center display screen at start-up using Apple CarPlay or Android Auto…
- 11019259May 10, 2025Certain 2018-2024 model year various vehicles — update sync software
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- 11008948Oct 10, 2024While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While…
- 11006862Aug 23, 2024Some 2019-2024 Ford and Lincoln vehicles equipped with a telematics control unit module (TCU) may exhibit the Location toggle button in the Connectivity setting menu grayed out…
- 11006036Jul 23, 2024Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system…
- 11005746Jul 16, 2024Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation…
Other or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2020 | 29 | 16% |
| 2019 | 28 | 9% |
| 2018 | 48 | 11% |
| 2017 | 106 | 10% |
| 2016 | 218 | 13% |
| 2015 | 126 | 13% |
| 2014 | 157 | 12% |
| 2013 | 190 | 11% |
| 2012 | 126 | 5% |
| 2011 | 115 | 4% |
| 2010 | 146 | 3% |
| 2009 | 24 | 2% |
| 2008 | 39 | 3% |
| 2007 | 36 | 3% |
| 2006 | 25 | 3% |
Other parts of the 2020 Ford Fusion
67 complaintsEngine
53 complaintsElectrical system
38 complaintsFuel system
13 complaintsSteering
12 complaintsBrakes
10 complaintsForward collision avoidance
9 complaintsEngine cooling
7 complaintsBody and structure
5 complaintsSuspension
5 complaintsAir bags
4 complaintsVehicle speed control
4 complaints
← All problems reported for the 2020 Ford Fusion
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology