2016 Cadillac SRX Other or unknown Problems
- Complaints
- 23about this part
- Share
- 14%of 169 total for the year
- Median mileage
- 41,526miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 23 complaints about the other or unknown of the 2016 Cadillac SRX, 14% of the 169 complaints for this model year. Where a mileage was given, the median is 41,526 miles. 3 of these say a crash was involved and 1 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“My radio screen on my 2016 Cadillac SRX has spider web cracks on both the left side and the right side. It started small, about six months ago, and the cracks keep growing and spreading. The dealer wants to charge me $1,500.00 to replace the entire radio console, but it should be a recall.”
NHTSA complaint #11361568, filed 2020-09, 80,000 miles“I was the owner/operator of the SRX was t-boned on the passenger side, air bag triggered error message and did not deploy, seatbelt did not lock in place until after I hit the dash resulting in unharnessed contact in cabin causing over $200k in medical bills to date to right shoulder, head, neck and back.”
NHTSA complaint #11292236, filed 2019-12, 22,000 miles“The cue screen delaminated and looks like spider webs. Unit no longer functions to touch. I had to have the screen replaced for $400.00 out of pocket. Gm won't cover this known problem. I finally gave up on GM and had it repaired myself on 7-30-2020.”
NHTSA complaint #11342472, filed 2020-07, 99,000 miles“Low beam headlights are dim and per dealership need to be replaced. This is a known issue with Cadillac. There was a class action lawsuit fir this issue. The cue touch system button's on the center are not responding/locked. I am not able to use GPS, change the time or any of the settings on the menu. This is also a well known issue and has had a class action lawsuit. The dealership advised me that the rail control assembly and the both fromt headlamps need to be replaced. The total cost of repairs is $3,126.95. Both is these are safety concerns. …”
NHTSA complaint #11372809, filed 2020-11, 49,000 miles“We were on vacation, driving down i89 in vt, nice spring sunny day. We were going about 70mph on this open highway , when all of a sudden we heard what sound like a gun shot. Then the crackel of the glass and our 2016 Cadillac SRX sunroof collapsed down on top of us. To say there was glass everywhere is an understatement! This is very concerning as this should not happen. In researching this seems to be a common occurrence. Why is someone not doing something about this? This is clearly some kind of manufacturing flaw.”
NHTSA complaint #10970363, filed 2017-04, 15,000 milesRelated service bulletins
- 11037555Sep 26, 2026This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
- 11037253Sep 4, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11035340Jul 21, 2026PI to help diagnose A/C concern
- 11030974Apr 1, 2026This preliminary information communicates information about how to determine if a wheel and tires size change is available.
- 11030092Mar 9, 2026This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
- 11030091Mar 9, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11027601Jan 8, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11025755Nov 20, 2025This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s…
- 11023091Sep 9, 2025New Vehicle Monitoring Programs Section in IVH
- 11022775Aug 27, 2025Provide info on that parts restriction ending for the rear diff clutch control 19435910
Other or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2016 | 23 | 14% |
| 2015 | 42 | 9% |
| 2014 | 29 | 7% |
| 2013 | 37 | 9% |
| 2012 | 27 | 6% |
| 2011 | 34 | 8% |
| 2010 | 29 | 6% |
| 2009 | 3 | 11% |
| 2008 | 6 | 13% |
| 2007 | 4 | 8% |
| 2006 | 9 | 13% |
| 2005 | 15 | 12% |
| 2004 | 26 | 12% |
Other parts of the 2016 Cadillac SRX
98 complaintsSuspension
16 complaintsElectrical system
15 complaintsAir bags
8 complaintsBrakes
7 complaintsVisibility (wipers, defrost, mirrors)
7 complaintsTransmission and drivetrain
5 complaintsEngine
4 complaintsElectronic stability control
3 complaintsSeat belts
3 complaintsSteering
3 complaintsBody and structure
3 complaints
← All problems reported for the 2016 Cadillac SRX
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology