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Fuel systemPart report

2017 Chrysler Pacifica Plug-In Hybrid Fuel system Problems

Complaints
18about this part
Share
23%of 79 total for the year
Median mileage
21,998miles
Trend
FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.

NHTSA recorded 18 complaints about the fuel system of the 2017 Chrysler Pacifica Plug-In Hybrid, 23% of the 79 complaints for this model year. Where a mileage was given, the median is 21,998 miles. 4 a fire, according to the filers.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“On three seperate occasions over the past five months, I have encountered the same issue. While driving between 75-80mph on the highway with 32-44% life on the hybrid battery, the vehicle has shut off the engine. A message comes up on the cluster that I must put the vehicle in park to drive. The accelerator does nothing and power steering is lost. I must coast off the highway. Once parked, the vehicle is in a state that cannot be turned on/off. The vehicle start button shows that the vehicle is on, but the engine is still off. …”

NHTSA complaint #11235056, filed 2019-07, 30,689 miles

“While driving to work in the morning on 19-feb-2019, the mil check engine lamp illuminated as well as the red turtle limp mode indicator and a dashboard message stating vehicle speed may be limited. This happened while driving on local surface streets about one mile from my place of work. I had just turned off a 45 MPH main street onto a 35 MPH side street. The gas engine in my phev hybrid vehicle stopped working but could still operate at normal speed in all-electric mode. I got to work and plugged my phev van into a chargepoint evse to recharge. …”

NHTSA complaint #11195021, filed 2019-04, 26,995 miles

“Had the car for 23 hours. Less than 5000 miles. After pulling the car to the end of the driveway and 3/4 of the way into our road it began to shake violently, so much so that one of our daughters burst in to tears (the one that never cries). The shaking lasted some time, along with grinding noises. The car flashed a dozen different codes as well as indicating that the parking break was not available. The van was completely dead in the road with five children inside and cars having to swerve around to make it through the nearly blocked road. The van would not respond to restarting in any way. …”

NHTSA complaint #10991789, filed 2017-05, 15 miles

“Vehicle lost motive power while attempting to excelerate from a stop on a city street. Vehicle was restarted but loud clunking noise and violent shaking came from engine compartment. Vehicle was towed and has been at the local dealer since with little communication about a prognosis or permanent fix.”

NHTSA complaint #11054085, filed 2017-12, 8,000 miles

“While driving, I experienced a sudden loss of power. The vehicle put itself into a low-speed mode (aka turtle mode ) and then would no longer accelerate at all. It has been determined that an entirely new transmission is required.”

NHTSA complaint #11175218, filed 2019-02, 17,000 miles

Related service bulletins

Fuel system: other model years

YearComplaintsShare of year
2024312%
2023513%
20222118%
20201017%
201949%
2018198%
20171823%

Other parts of the 2017 Chrysler Pacifica Plug-In Hybrid

Electrical system
31 complaints
Hybrid propulsion system
19 complaints
Engine
17 complaints
Transmission and drivetrain
15 complaints
Other or unknown
10 complaints
Steering
5 complaints
Brakes
4 complaints
Engine cooling
2 complaints
Forward collision avoidance
2 complaints
Air bags
1 complaints
Back-over prevention (rear camera)
1 complaints
Body and structure
1 complaints

← All problems reported for the 2017 Chrysler Pacifica Plug-In Hybrid

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology