2017 Chrysler Pacifica Plug-In Hybrid Electrical system Problems
- Complaints
- 31about this part
- Share
- 39%of 79 total for the year
- Median mileage
- 16,240miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 31 complaints about the electrical system of the 2017 Chrysler Pacifica Plug-In Hybrid, 39% of the 79 complaints for this model year. Where a mileage was given, the median is 16,240 miles. 5 a fire, according to the filers. 1 recall campaign on record is filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Three notable issues. First, the electrical system randomly crashes and I receive a huge glaring 9-1-1 error screen that the vehicle phone system needs service. Second, the onboard charging system does not charge correctly leading me to believe failure is occuring. Lastly, the drivers automatic side sliding door often malfunctions which could cause injury”
NHTSA complaint #11083424, filed 2018-04, 300 miles“On three seperate occasions over the past five months, I have encountered the same issue. While driving between 75-80mph on the highway with 32-44% life on the hybrid battery, the vehicle has shut off the engine. A message comes up on the cluster that I must put the vehicle in park to drive. The accelerator does nothing and power steering is lost. I must coast off the highway. Once parked, the vehicle is in a state that cannot be turned on/off. The vehicle start button shows that the vehicle is on, but the engine is still off. …”
NHTSA complaint #11235056, filed 2019-07, 30,689 miles“Had the car for 23 hours. Less than 5000 miles. After pulling the car to the end of the driveway and 3/4 of the way into our road it began to shake violently, so much so that one of our daughters burst in to tears (the one that never cries). The shaking lasted some time, along with grinding noises. The car flashed a dozen different codes as well as indicating that the parking break was not available. The van was completely dead in the road with five children inside and cars having to swerve around to make it through the nearly blocked road. The van would not respond to restarting in any way. …”
NHTSA complaint #10991789, filed 2017-05, 15 miles“While driving, the car disabled radio and navigation to put up an alert to schedule a software update. Attempting to dismiss this alert by selecting a time resulted in the alert coming back. When I hit 'cancel' to block the update, the vehicle decided to perform a software update while driving. The vehicle created an reoccurring driver distraction, and then unsafely performed a software update while driving, during which it disabled emergency services.”
NHTSA complaint #11267559, filed 2019-10, 11,500 miles“The most recent occurrence- of many- where the vehicle not operating as it was shifted to/ not staying on/or turning off when the ignition button is pressed is as follows. …”
NHTSA complaint #11232530, filed 2019-07, 15,481 milesRelated recalls
- 20V334000Jun 9, 2020Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's…Covers: Chrysler Pacifica Plug-In Hybrid 2017–2020
Related service bulletins
- 11037346Sep 8, 2026Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- 11035068Jul 7, 2026Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- 11034388Jun 25, 2026Calibration Requirements For The Power Sliding Door Module (PSDM).
- 11034351Jun 19, 2026Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
- 11033975Jun 12, 2026Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- 11033957Jun 8, 2026Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- 11033896Jun 5, 2026Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
- 11033895Jun 5, 2026Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
- 11033308May 29, 2026Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- 11033321May 27, 2026Flash: Hybrid Control Processor (HCP) / Auxiliary Hybrid Control Processor (AHCP) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the…
Electrical system: other model years
Other parts of the 2017 Chrysler Pacifica Plug-In Hybrid
19 complaintsFuel system
18 complaintsEngine
17 complaintsTransmission and drivetrain
15 complaintsOther or unknown
10 complaintsSteering
5 complaintsBrakes
4 complaintsEngine cooling
2 complaintsForward collision avoidance
2 complaintsAir bags
1 complaintsBack-over prevention (rear camera)
1 complaintsBody and structure
1 complaints
← All problems reported for the 2017 Chrysler Pacifica Plug-In Hybrid
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology