2014 Chrysler Town And Country Seats Problems
- Complaints
- 94about this part
- Share
- 15%of 636 total for the year
- Median mileage
- 80,000miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 94 complaints about the seats of the 2014 Chrysler Town And Country, 15% of the 636 complaints for this model year. Where a mileage was given, the median is 80,000 miles. 1 of these say a crash was involved and 1 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Both driver side and passenger side headrests have spontaneously deployed within a 6 month period. This is due to a flawed design by Chrysler engineering (used plastic clips to constrain strong spring loaded actuators in the headrest). The driver side deployed while I was driving, hitting me in the back of the head and distracting me in traffic!”
NHTSA complaint #11300327, filed 2020-01, 110,000 miles“My 8 year old son leaned with his hand on the back of the driver side head rest. The head rest released shooting forward. Upon trying to reset the headrest I noticed the plastic piece needed to hold the spring mount to lock it was broke thus not allowing me to reset the headrest. The car was parked and off while this happened.”
NHTSA complaint #11338858, filed 2020-07, 50,000 miles“While I was backing out of my driveway the drivers headrest exploded into my neck for no reason. Three days later I was in the passenger seat while my husband was driving on the highway and the passenger headrest exploded into my neck on the passenger side. Both headrests exploded due to the plastic bracket holding the pin breaking when no accident had taken place.”
NHTSA complaint #11234282, filed 2019-07, 113,000 miles“The passenger active head rest exploded forward while I was driving. I had just dropped my wife off and was headed down the road and a loud boom happened and I looked over and saw the head rest sticking forward from the rest of the piece. If my wife was still in the vehicle it would have struck her in the head.”
NHTSA complaint #11365487, filed 2020-10, 88,200 miles“I was driving on the highway (going at least 65 MPH) and the headrests on the front passenger seat exploded. The air bag light on the dash had been going on and off for the past 2 weeks, I notified Chrysler via telephone with no response. About 1.5 weeks later the airbag light returned on (intermittently) and then I heard another loud pop in the drivers seat but nothing exploded open.”
NHTSA complaint #11277306, filed 2019-10, 100,000 milesRelated service bulletins
- 11010954Nov 27, 2024Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to RESET the AHR following the…
- 10187665Dec 17, 2020Warranty Bulletin D-20-19 (X87) Active Head Restraint - Select 2012-2017 Dodge Grand Caravan/Chrysler Town & Country (RT) (Rev. B)
- 10224077Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X87 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
- 10144752Sep 5, 2018Service Bulletin sent to all dealers to inspect L-track bolts for correct torque and to incorporate torque check as part of regular maintenance
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2016 | 23 | 4% |
| 2015 | 80 | 21% |
| 2014 | 94 | 15% |
| 2013 | 58 | 9% |
| 2012 | 12 | 2% |
| 2011 | 9 | 1% |
| 2010 | 9 | 1% |
| 2009 | 7 | 1% |
| 2008 | 16 | 1% |
| 2007 | 3 | 1% |
| 2006 | 4 | 1% |
| 2005 | 5 | 1% |
| 2004 | 2 | 1% |
| 2003 | 5 | 2% |
| 2002 | 7 | 2% |
| 2001 | 14 | 3% |
| 2000 | 29 | 9% |
| 1999 | 48 | 13% |
| 1998 | 9 | 3% |
| 1997 | 7 | 2% |
| 1996 | 17 | 2% |
| 1995 | 2 | 3% |
| 1994 | 2 | 1% |
| 1993 | 2 | 1% |
| 1992 | 3 | 2% |
Other parts of the 2014 Chrysler Town And Country
215 complaintsEngine
151 complaintsOther or unknown
89 complaintsAir bags
76 complaintsTransmission and drivetrain
51 complaintsBody and structure
36 complaintsBrakes
30 complaintsSteering
22 complaintsVisibility (wipers, defrost, mirrors)
17 complaintsSeat belts
15 complaintsFuel system
14 complaintsVehicle speed control
13 complaints
← All problems reported for the 2014 Chrysler Town And Country
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology