2016 Dodge Journey Seats Problems
- Complaints
- 36about this part
- Share
- 9%of 389 total for the year
- Median mileage
- 67,500miles
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
NHTSA recorded 36 complaints about the seats of the 2016 Dodge Journey, 9% of the 389 complaints for this model year. Where a mileage was given, the median is 67,500 miles. 1 of these say a crash was involved, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I I sat down in the passengers seat and adjusted the seat back. When I leaned back the head snapped out with a degree of force and hit me in the back of the head. It appears to be broken as it will not go back in to place and remain there. The car was in park at the time and was not hit or bumped by another vehicle.”
NHTSA complaint #11387734, filed 2021-01, 77,000 miles“My son exited the passenger side front seat and the headrest deployed. We weren't involved in an accident. We had just parked the car. I reversed into the parking spot, put the car in park, and we exited the car. I heard a thump when we closed the doors. When I opened the door to see what happened, the headrest had sprang forward.”
NHTSA complaint #11363334, filed 2020-10, 86,817 miles“While my car was parked in the drive way at my house, the passenger side head rest restraint deployed when no one was in the vehicle. Parked the vehicle monday (11/23/2020) at 6:00 pm cst. Went to drive the car on tuesday (11/24/2020) at 11:30 cst and the head rest restraint on the passenger side front seat had deployed. There is no evidence of the vehicle being struck while parked.”
NHTSA complaint #11376195, filed 2020-11, 91,600 miles“Was just sitting there on a turning lane when all of sudden felt this whopping hit in the back of my head thought I had gotten rear ended put was not hit noticed then that the headrest had deployed causing dizziness and blackout”
NHTSA complaint #11319164, filed 2020-03, 47,000 miles“Headrest deployed while driving. No crash no one in passenger seat or behind it. Driving in city on a straight street. Upon further investigation it appears a small plastic piece that holds a pin has broken off.”
NHTSA complaint #11365265, filed 2020-10, 45,000 milesRelated service bulletins
- 10187662Dec 17, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. B)
- 10187689Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
- 10224063Nov 25, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. A)
- 10184741Nov 25, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. A)
- 10184441Nov 25, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. A)
- 10224057Nov 11, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
- 10184735Nov 11, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
- 10184435Nov 11, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
- 10224075Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
- 10184753Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2019 | 4 | 4% |
| 2018 | 14 | 6% |
| 2017 | 21 | 10% |
| 2016 | 36 | 9% |
| 2015 | 90 | 16% |
| 2014 | 43 | 10% |
| 2013 | 58 | 16% |
| 2012 | 10 | 3% |
| 2011 | 2 | 1% |
| 2010 | 24 | 2% |
| 2009 | 6 | 0% |
Other parts of the 2016 Dodge Journey
114 complaintsTransmission and drivetrain
87 complaintsElectrical system
85 complaintsOther or unknown
66 complaintsBrakes
54 complaintsSteering
34 complaintsVehicle speed control
33 complaintsAir bags
26 complaintsElectronic stability control
18 complaintsFuel system
13 complaintsEngine cooling
10 complaintsExterior lighting
9 complaints
← All problems reported for the 2016 Dodge Journey
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology