2018 Dodge Journey Seats Problems
- Complaints
- 14about this part
- Share
- 6%of 237 total for the year
- Median mileage
- 10,536miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 14 complaints about the seats of the 2018 Dodge Journey, 6% of the 237 complaints for this model year. Where a mileage was given, the median is 10,536 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I have a 2018 Dodge Journey I had the driver sest reclined all the way back to vacuum. I lift the handle to put seat up and it flew forward hard. After turning on vehicle noticed airbag light is on. Took to Dodge they said its the driver headrest the wires were pulled out and activated airbag light. The warranty wont cover it because they said the wires got ripped off from someone intentionally pulling the seat off. The seats are dangerous as fast as they flip forward. There must have been a defect if the wires got unattached from just it swinging forward.”
NHTSA complaint #11162433, filed 2018-12, 10,536 miles“When second row seats are folded in the upright position and slid forward. They do not lock in place. The seat slams forward and backwards. This is an extreme safety and should be repaired before causing a severe injury.”
NHTSA complaint #11209696, filed 2019-05, 1,800 miles“The passengers side head rest came apart. It came apart so fast it was like it exploded. It was almost like it had an air bag on the inside of it. I just started the unit in our drive way, went to back out, and it came apart. I tried to reset the head rest but the plastic locking tabs on the inside no longer work. This needs to be a recall!”
NHTSA complaint #11675486, filed 2025-07“I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning it just burst apart and caused dizziness. I pulled over as I literally felt like I was in a car accident. I continued to feel dizzy and experienced neck and lower back pain. I spoke with my Doctor this morning, and contacted the local Dodge, Chrysler dealer and have an appointment on 5/22.”
NHTSA complaint #11662142, filed 2025-05“I was driving home in the dark and I heard a loud bang pop! It scared me at first I didn't see anything wrong but when I got home to looked I notice the passenger head rest popped out! I am happy that no one was sitting next to me. That could have been so scary. I have uploaded a picture of it not extended out. I was driving 70 mph going home on the interstate. No accident nothing. Just came out of no where. This was scary.”
NHTSA complaint #11700947, filed 2025-11Related service bulletins
- 10187662Dec 17, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. B)
- 10187689Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
- 10224063Nov 25, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. A)
- 10184741Nov 25, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. A)
- 10184441Nov 25, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. A)
- 10224057Nov 11, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
- 10184735Nov 11, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
- 10184435Nov 11, 2020Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
- 10224075Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
- 10184753Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2019 | 4 | 4% |
| 2018 | 14 | 6% |
| 2017 | 21 | 10% |
| 2016 | 36 | 9% |
| 2015 | 90 | 16% |
| 2014 | 43 | 10% |
| 2013 | 58 | 16% |
| 2012 | 10 | 3% |
| 2011 | 2 | 1% |
| 2010 | 24 | 2% |
| 2009 | 6 | 0% |
Other parts of the 2018 Dodge Journey
72 complaintsOther or unknown
46 complaintsEngine
31 complaintsExterior lighting
27 complaintsBack-over prevention (rear camera)
25 complaintsBrakes
25 complaintsVehicle speed control
21 complaintsTransmission and drivetrain
18 complaintsAir bags
12 complaintsSteering
11 complaintsVisibility (wipers, defrost, mirrors)
9 complaintsFuel system
8 complaints
← All problems reported for the 2018 Dodge Journey
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology