2015 Jeep Cherokee Transmission and drivetrain Problems
- Complaints
- 1,007about this part
- Share
- 56%of 1,794 total for the year
- Median mileage
- 24,000miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 1,007 complaints about the transmission and drivetrain of the 2015 Jeep Cherokee, 56% of the 1,794 complaints for this model year. Where a mileage was given, the median is 24,000 miles. 13 of these say a crash was involved and 2 a fire, according to the filers. 2 recall campaigns on record are filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Car loses power in the first 3-7 minutes of driving. I am starting my car, pulling off, and the car loses power, says something putting the car in parking gear. It has stopped in the middle of the street. This is dangerous. It has happened multiple times. It only happens when I first start the car in the morning. It does not happen teh rest of the day.”
NHTSA complaint #11310524, filed 2020-02, 80,000 miles“This has happed to over 20 times. When putting my automatic transmission in reverse, the screen displays ' service shifter' I have taken to two dealers and was told they could not duplicate because code resets itself. I am worried as I am a senior citizen and need a reliable vehicle. It seems the dealer can't be bothered to find the problem”
NHTSA complaint #11311746, filed 2020-02, 39,065 miles“On 7/19/19 - once car placed into gear, it barely moved 5 MPH. Loud noise during shift of gear. Service transmission light came on. Placed car in park and had towed to dealer. Dealer said.. The batter was low. However, the battery was last replaced 7/13/18 (1 year ago). I haven't picked the car up yet as I'm concerned this isn't the real issue.”
NHTSA complaint #11234474, filed 2019-07, 91,000 miles“The transmission has major operating issues. I am experiencing hard shifts, delays in power at start and in middle of turns. Most seriously now the transmission completely stopped working all together out of the blue. I was sitting at a red light and when the light turned green it had no power and I heard a grinding noises from transmission”
NHTSA complaint #11281791, filed 2019-11, 45,000 miles“The car has trouble going when it's stopped and I press the gas. It is as if it's thinking and then once it starts moving, it shifts really hard. It's also shifts really hard when while just driving, feels like someone hit me from behind. Also the service shifter light would go on so I replaced the shifter bezel with wires twice and now the service shift light is back on again.”
NHTSA complaint #11361236, filed 2020-09, 1 milesRelated recalls
- 20V343000Jun 11, 2020Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the…Covers: Jeep Cherokee 2014–2017
- 16V529000Jul 12, 2016Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles…Covers: Jeep Cherokee 2014–2015, Chrysler 200 2015, Jeep Renegade 2015 +2 more
Related service bulletins
- 11026812Dec 19, 2025Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked.
- 10248564Sep 16, 2023MIL/check engine lamp comes on after performing U90 recall PCM software update.
- 10244403Sep 16, 2023MIL/check engine lamp comes on after performing U90 recall PCM software update.
- 10241067Jun 7, 2023Power Transfer Unit (PTU) Broken Input Spline XJ1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a…
- 10241042Jun 7, 2023FCA Caribbean Warranty Bulletin ID-23-11 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10241041Jun 7, 2023Warranty Bulletin D-23-10 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10222964Jan 4, 2022Customer Satisfaction Notification W20 Reprogram Powertrain Control Module
- 10224601Jan 1, 2022Powertrain Control Module.
- 10230242Jul 10, 2021Customer Satisfaction Notification W84 Powertrain Software Update
- 10221656Jul 10, 2021Customer Satisfaction Notification W84 Powertrain Software Update
Transmission and drivetrain: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 3 | 33% |
| 2022 | 29 | 56% |
| 2021 | 104 | 59% |
| 2020 | 199 | 60% |
| 2019 | 833 | 50% |
| 2018 | 296 | 43% |
| 2017 | 650 | 49% |
| 2016 | 636 | 45% |
| 2015 | 1,007 | 56% |
| 2014 | 1,471 | 56% |
| 2006 | 2 | 12% |
| 2001 | 24 | 10% |
| 2000 | 29 | 8% |
| 1999 | 53 | 14% |
| 1998 | 65 | 16% |
| 1997 | 47 | 12% |
| 1996 | 60 | 13% |
| 1995 | 43 | 7% |
| 1994 | 38 | 7% |
| 1993 | 44 | 11% |
| 1992 | 15 | 13% |
| 1991 | 13 | 6% |
| 1990 | 17 | 6% |
| 1989 | 9 | 5% |
| 1988 | 8 | 8% |
| 1987 | 4 | 7% |
| 1985 | 2 | 12% |
Other parts of the 2015 Jeep Cherokee
364 complaintsElectrical system
327 complaintsOther or unknown
260 complaintsBrakes
137 complaintsVehicle speed control
120 complaintsBody and structure
86 complaintsSteering
59 complaintsElectronic stability control
51 complaintsAir bags
41 complaintsFuel system
40 complaintsSuspension
38 complaintsExterior lighting
37 complaints
← All problems reported for the 2015 Jeep Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology