2002 Chevrolet Impala Body and structure Problems
- Complaints
- 10about this part
- Share
- 1%of 795 total for the year
- Median mileage
- 79,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 10 complaints about the body and structure of the 2002 Chevrolet Impala, 1% of the 795 complaints for this model year. Where a mileage was given, the median is 79,000 miles. 1 of these say a crash was involved and 1 a fire, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The spring on the driver seat broke not very heave peaple driving the car. Body of the car I have 2 impalas 2002 and 2004 both are rusting under the doors and at the quarter panels I look at all impalas around the age of both of mine and 90% of the are rusting in the same spots. My cars were rustproofed and underneith it is a mess you cant hardly get a jack under both of them. I keep them garage kept since we got both of the I will never own a Impala again.”
NHTSA complaint #11129184, filed 2018-09, 89,000 miles“I was standing outside of the vehicle, watching the gauges on the instament cluster going up and down, like they were loosing power, then both air bags exploded! ,shattered the windshield and dashboard! I just cant believe that happened if I or my loved ones had been going down the road!!! Well I dont want to think about that but, the piont is the system failled. And if I had hit a wall or something and been killed it would have looked like the air bags worked properly. This car was in my drive ideling , in park no one even touching it!”
NHTSA complaint #10730949, filed 2015-06, 179,523 miles“The head lights on my 2002 Impala are getting water in them causing electrical and safety problems. Steam - moisture gather in the lights and we are not able to see the road. This ia a defect that is on every 2002-2003 Impala I have seen, GM refuses to replace or even recognize the problem, they and the dealer I purchased from said its not considered a defect unless it is a recall, I was told until a major accident happens that they will not consider it a safety issue. …”
NHTSA complaint #10217095, filed 2008-02, 30,000 miles“I had just dropped my 8 year old son off at school, and I was headed to work. The car cut off while I was sliding on very thin ice. I could not steer away from the back of a pick up truck. The driver drove off before I could even exit the car. The air bag did not deploy and I had to have the car towed to my house. I have not been able to get it started since. I have had several mechanics look at it but none could fix the problem. I am a single parent who lives paycheck to paycheck. I just bought the car in october. I do not have the money to keep pouring into this car. …”
NHTSA complaint #10575961, filed 2014-03, 79,000 miles“I have a 2003 chevy Impala and it is a maintenance nightmare. The latest issue is I have found a large puddle of water on the passengers side after the rain. A google search shows others are having the trouble with various years. I am told this is a common problem with Impala's and is really unacceptable. Besides having to replace all the hubs, the car literally ate tires for the first 2 years I owned it but have found tires that last more then 4000 miles and last the paint is not staying on the car. …”
NHTSA complaint #10243935, filed 2008-09, 87,000 milesRelated service bulletins
- 10213818May 31, 2022This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint…
- 10197294May 12, 2021This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint…
- 10114894Oct 14, 2015This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately…
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2020 | 1 | 7% |
| 2017 | 1 | 1% |
| 2016 | 7 | 6% |
| 2015 | 16 | 5% |
| 2014 | 24 | 4% |
| 2013 | 3 | 1% |
| 2012 | 8 | 3% |
| 2011 | 7 | 1% |
| 2010 | 7 | 2% |
| 2009 | 19 | 2% |
| 2008 | 31 | 4% |
| 2007 | 22 | 4% |
| 2006 | 25 | 5% |
| 2005 | 10 | 2% |
| 2004 | 18 | 2% |
| 2003 | 15 | 2% |
| 2002 | 10 | 1% |
| 2001 | 12 | 2% |
| 2000 | 31 | 4% |
| 1996 | 2 | 2% |
| 1995 | 2 | 5% |
Other parts of the 2002 Chevrolet Impala
305 complaintsExterior lighting
123 complaintsEngine cooling
106 complaintsEngine
75 complaintsBrakes
74 complaintsSteering
57 complaintsAir bags
47 complaintsTransmission and drivetrain
36 complaintsFuel system
34 complaintsOther or unknown
34 complaintsVisibility (wipers, defrost, mirrors)
34 complaintsEquipment
21 complaints
← All problems reported for the 2002 Chevrolet Impala
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology