2021 Chrysler Pacifica Seats Problems
- Complaints
- 13about this part
- Share
- 3%of 377 total for the year
- Median mileage
- 74,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 13 complaints about the seats of the 2021 Chrysler Pacifica, 3% of the 377 complaints for this model year. Where a mileage was given, the median is 74,000 miles. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Vehicle Information: Make/Model: 2021 Chrysler Pacifica Hybrid Incident Dates: Thursday June 12, 2025 & Saturday June 14, 2025 Description of the Incident: On two separate occasions, the second-row passenger seat of my 2021 Chrysler Pacifica Hybrid collapsed and slid forward without any manual intervention. The first incident occurred when my wife was buckling in our son. The seat unexpectedly folded over him, and it would not latch back into place. To ensure safety, she moved him to the third-row seat. …”
NHTSA complaint #11669544, filed 2025-06“My 9 year old child was sitting in the driver side middle captain chair. The child was not touching any of the seat levers. The seat back dropped back and then pushed him foward. The child used their body to push it back some until I could safely pull over. I could not get the seat to lock. The lower lever had no tension. I took it to the dealer and paid a deductible to get it repaired under warranty. Their invoice states that the Seatback headrest release cable came apart.”
NHTSA complaint #11538521, filed 2023-08“Both second-row seats in my 2021 Chrysler Pacifica Hybrid have developed serious safety-related mechanical problems. While my children were seated in the second-row seats and the vehicle was being driven, the seat locking mechanism suddenly released. I heard a sudden release sound, the seat release lever moved, and the lower floor-locking mechanism disengaged, allowing the seat to become unsecured and move/slide while the vehicle was in motion. This problem affects both second-row seats. The seatbacks also do not remain securely locked in position. …”
NHTSA complaint #11763682, filed 2026-09“The contact owns a 2021 Chrysler Pacifica. The contact stated that the second-row seat failed to remain in the upright position, causing the seat to collapse forward or backward while the vehicle was being driven. The vehicle was inspected by a dealer who confirmed the seat failure but stated that the vehicle was not covered under NHTSA Campaign Number: 22V181000 (Seats). The contact received an estimate for the part; however, the part was on backorder. …”
NHTSA complaint #11753981, filed 2026-07, 74,000 miles“Head restraints in back seat prevent tall child car seats from being installed without removal of head restraint. My daughter took 2 car seats to Seattle airport and rented a Pacifica. An online you tube video showed how to take off the back panel, release some cable to remove head restraint which they thought was a bad idea in a rented car. …”
NHTSA complaint #11550356, filed 2023-10Related recalls
- 22V181000Mar 24, 2022Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open…Covers: Chrysler Pacifica 2021–2022, Voyager 2021
Related service bulletins
- 11019763Jun 13, 20251st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
- 11017072Apr 15, 2025"3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap…
- 11004838Jul 10, 20242 nd Row Seat Does Not Fold Using Easy Entry Handle.
- 11000798May 14, 2024"3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet…
- 11001200May 11, 2024"3rd Row Seat Headrest Will Not Stay Up On 60% Seat."
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 1 | 9% |
| 2025 | 1 | 3% |
| 2024 | 1 | 2% |
| 2023 | 4 | 3% |
| 2022 | 17 | 8% |
| 2021 | 13 | 3% |
| 2020 | 6 | 3% |
| 2019 | 3 | 1% |
| 2018 | 10 | 1% |
| 2017 | 9 | 1% |
| 2008 | 3 | 3% |
| 2007 | 2 | 1% |
| 2006 | 7 | 1% |
| 2005 | 9 | 1% |
| 2004 | 24 | 3% |
Other parts of the 2021 Chrysler Pacifica
153 complaintsEngine
141 complaintsTransmission and drivetrain
120 complaintsFuel system
80 complaintsOther or unknown
56 complaintsBack-over prevention (rear camera)
28 complaintsVehicle speed control
23 complaintsSteering
17 complaintsForward collision avoidance
16 complaintsBrakes
11 complaintsBody and structure
8 complaintsVisibility (wipers, defrost, mirrors)
6 complaints
← All problems reported for the 2021 Chrysler Pacifica
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology