2020 Chrysler Pacifica Seats Problems
- Complaints
- 6about this part
- Share
- 3%of 173 total for the year
- Median mileage
- 1,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 6 complaints about the seats of the 2020 Chrysler Pacifica, 3% of the 173 complaints for this model year. Where a mileage was given, the median is 1,000 miles. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I just purchased a new 2020 Pacifica and discovered it has fixed second row seat headrests. The user's manual that came with my van shows illustrations of the headrests with arrows pointing to the headrest's adjustment buttons are but those buttons do not exist in my van. There are also written instructions on how to adjust or remove the headrests but I cannot do that because of the missing buttons. The dealership verified that the headrests are fixed. …”
NHTSA complaint #11297524, filed 2020-01, 1,000 miles“Our family was driving and our teen in the third row said his seatbelt came apart. We pulled over to inspect. He was in the third row driver side seat. The stitching for the seatbelt and the seat had disintegrated. There is a sticky residue but no stitching. The leather is in pieces and the seatbelt is unusable. This vehicle is used for family transport so there is no known cause as to why this would have happened. The middle seatbelt stitching is also disintegrating”
NHTSA complaint #11762579, filed 2026-09“Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021. Brought it back to them twice where they found no problem , then I made an additional report here last year after it closed on them an excessive amount of times and I felt helpless. I was forced to move the child who was sitting in the back to front seat after it closed on them multiple times in one ride. A head on collision occurred a few miles down the road with my child in front seat. …”
NHTSA complaint #11733112, filed 2026-04“Steering wheel gets stuck in place when making wide turns and especially curves on winding roads. You have to jerk steering wheel out of what feels like a locked/stuck position. Power steering light (lamp) comes on with noise but immediately turns off. Power steering light has been coming on and off inconsistently starting in 2023. I have many videos/pictures of light on. …”
NHTSA complaint #11685987, filed 2025-09“Both middle seats have failed. The cable that allows the seat to slide tilt forward has a Very strong spring and a very weak plastic housing. The replacement cable is unavailable because they’ve had so many issues with this happening. There are Years of complaints on Reddit regarding this problem. The seat won’t lock upright or lock in place. I built a workaround to make the seat usable again”
NHTSA complaint #11652462, filed 2025-04Related service bulletins
- 11019763Jun 13, 20251st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
- 11004838Jul 10, 20242 nd Row Seat Does Not Fold Using Easy Entry Handle.
- 11001200May 11, 2024"3rd Row Seat Headrest Will Not Stay Up On 60% Seat."
- 10234407Feb 2, 2023The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 1 | 9% |
| 2025 | 1 | 3% |
| 2024 | 1 | 2% |
| 2023 | 4 | 3% |
| 2022 | 17 | 8% |
| 2021 | 13 | 3% |
| 2020 | 6 | 3% |
| 2019 | 3 | 1% |
| 2018 | 10 | 1% |
| 2017 | 9 | 1% |
| 2008 | 3 | 3% |
| 2007 | 2 | 1% |
| 2006 | 7 | 1% |
| 2005 | 9 | 1% |
| 2004 | 24 | 3% |
Other parts of the 2020 Chrysler Pacifica
66 complaintsEngine
53 complaintsTransmission and drivetrain
39 complaintsSteering
32 complaintsOther or unknown
19 complaintsFuel system
10 complaintsBrakes
5 complaintsForward collision avoidance
5 complaintsVehicle speed control
5 complaintsVisibility (wipers, defrost, mirrors)
5 complaintsAir bags
4 complaintsSuspension
4 complaints
← All problems reported for the 2020 Chrysler Pacifica
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology