2020 Chrysler Pacifica Suspension Problems
- Complaints
- 4about this part
- Share
- 2%of 173 total for the year
- Median mileage
- 33,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 4 complaints about the suspension of the 2020 Chrysler Pacifica, 2% of the 173 complaints for this model year. Where a mileage was given, the median is 33,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Vehicle was brought to dealership 3/9/21 for nocking on l/f. Dealer diagnosed strut as problem. Part is on b/o. Chrysler mfg. Has been contacted for assistance to secure part and attaching parts to remedy the situation. Currently they have not done anything but promise dates that parts will be available.(they are still missing two parts). They have not answered my request to provide solution or a rental so I can drive a safe vehicle. All of this is strange since Chrysler is actively building the car. One would think they have the parts on the assembly line! …”
NHTSA complaint #11413385, filed 2021-04, 33,000 miles“FIRST COMPONENT FAILURES - Passenger sliding door: a) WHILE DRIVING, the passenger sliding door mechanism engages and attempts to open the door - the driver then sees a notification to operate the sliding door, put the vehicle in park ; b) when parked, if the door is open and we want to close it, we can engage the closing mechanism with button or fob, but then it will not stop and re-open even if there is an obstruction; it has closed on my wife's arm and almost hurt one of the kids. …”
NHTSA complaint #11418155, filed 2021-05“The contact owns a 2020 Chrysler Pacifica. The contact stated while driving 60 MPH, the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the shock absorbers, radiator, and brake discs needed to be replaced. The vehicle was repaired; however, the failure persisted. On another occasion, the vehicle seized to function as needed. The contact took the vehicle to the independent mechanic and the vehicle was diagnosed with timing chain failure. …”
NHTSA complaint #11653534, filed 2025-04, 161,500 milesRelated service bulletins
- 11030267Mar 19, 2026Creaking/Groaning Noise Coming from The Front End
- 11023168Sep 12, 2025Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
- 11018676May 21, 2025"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. "
- 10244356Sep 20, 2023LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Suspension: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 1 | 9% |
| 2023 | 2 | 1% |
| 2022 | 1 | 0% |
| 2021 | 2 | 1% |
| 2020 | 4 | 2% |
| 2019 | 5 | 2% |
| 2018 | 20 | 2% |
| 2017 | 25 | 2% |
| 2008 | 9 | 9% |
| 2007 | 21 | 6% |
| 2006 | 86 | 12% |
| 2005 | 187 | 15% |
| 2004 | 125 | 14% |
Other parts of the 2020 Chrysler Pacifica
66 complaintsEngine
53 complaintsTransmission and drivetrain
39 complaintsSteering
32 complaintsOther or unknown
19 complaintsFuel system
10 complaintsSeats
6 complaintsBrakes
5 complaintsForward collision avoidance
5 complaintsVehicle speed control
5 complaintsVisibility (wipers, defrost, mirrors)
5 complaintsAir bags
4 complaints
← All problems reported for the 2020 Chrysler Pacifica
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology