2021 Chrysler Pacifica Body and structure Problems
- Complaints
- 8about this part
- Share
- 2%of 377 total for the year
- Median mileage
- 2,970miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 8 complaints about the body and structure of the 2021 Chrysler Pacifica, 2% of the 377 complaints for this model year. Where a mileage was given, the median is 2,970 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“When I first purchased my 2021 Pacifica Hybrid Pinnacle in January 2021, randomly when pressing the lift gate button in the top left of the trunk it would beep multiple times and the lift gate would not move. The key fob, front button, and rear button would not engage the lift gate motor. You had to manually shut the lift gate and it would latch. Then in November 2021 I had the Y50 2021 RU Power Lift gate recall done on my vehicle and since then three times while driving the lift gate has popped up on its own. …”
NHTSA complaint #11463055, filed 2022-05“The passenger sliding door on my 2021 Chrysler Pacifica is stuck half way open and will not move. The vehicle was parked and we opened the automatic door and it opened fine. I pushed the close button and it closed half way and stopped. The cables that connect the door to the open/close motor are hanging out. I called the Chrysler dealership and they tried to schedule me an appointment next week. I asked how to get it to the dealership and they said to drive it in. I said the door is stuck half way open and its not safe. They said to either drive it in or tow it in. …”
NHTSA complaint #11677591, filed 2025-07“Ghost braking. While driving on the road using the adaptive cruise control, the van initiated its braking system as if someone was in front of me. This happened with nothing in front of me for miles in sunny cool weather and while at night passing a car with fog. I assumed the fog case had some bearing as the car I was passing their tail lights appeared to illuminate the fog to a degree you would think was a car in front of me. Glove box needed to be replaced. Kept opening and slamming on my bride's chins. The trunk is soaking up water from an unknown source after heavy rains and car washes. …”
NHTSA complaint #11579879, filed 2024-03“There is no safety feature on the automatic sliding doors that prevent them from fully closing on something or someone. Once they begin closing they will not reverse if they encounter an obstacle. Given the nature of the vehicle being primarily for family use with children as well as children being the passengers that would use this entry, not having a safety measure to prevent them from being crushed is unacceptable. …”
NHTSA complaint #11617744, filed 2024-10“Description: My 3 year old daughter was getting out of the rear of the vehicle on the drivers side. The door is automatic and closes via button in the passenger compartment or the remote keyfob. She pushed the button to close the door and the door closed on her wrist and hand, the door did not automatically reverse and the door latched with her hand still inside. She was injured and needed to go to the hospital. This issue has also happened to several other people as well. There is a Facebook page dedicated to complaints on this Van. The door has closed on adults and children both. …”
NHTSA complaint #11517484, filed 2023-04Related service bulletins
- 11037346Sep 8, 2026Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- 11035068Jul 7, 2026Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- 11034385Jun 26, 2026Backup Camera Poor Image Quality Inspection
- 11034388Jun 25, 2026Calibration Requirements For The Power Sliding Door Module (PSDM).
- 11034351Jun 19, 2026Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
- 11033975Jun 12, 2026Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- 11033897Jun 5, 2026Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- 11033896Jun 5, 2026Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
- 11033895Jun 5, 2026Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
- 11033308May 29, 2026Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 2 | 7% |
| 2024 | 2 | 4% |
| 2023 | 1 | 1% |
| 2022 | 3 | 1% |
| 2021 | 8 | 2% |
| 2020 | 3 | 2% |
| 2019 | 10 | 3% |
| 2018 | 19 | 2% |
| 2017 | 62 | 4% |
| 2008 | 14 | 14% |
| 2007 | 20 | 6% |
| 2006 | 198 | 27% |
| 2005 | 413 | 33% |
| 2004 | 323 | 36% |
Other parts of the 2021 Chrysler Pacifica
153 complaintsEngine
141 complaintsTransmission and drivetrain
120 complaintsFuel system
80 complaintsOther or unknown
56 complaintsBack-over prevention (rear camera)
28 complaintsVehicle speed control
23 complaintsSteering
17 complaintsForward collision avoidance
16 complaintsSeats
13 complaintsBrakes
11 complaintsVisibility (wipers, defrost, mirrors)
6 complaints
← All problems reported for the 2021 Chrysler Pacifica
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology