2020 Jeep Cherokee Air bags Problems
- Complaints
- 7about this part
- Share
- 2%of 334 total for the year
- Median mileage
- 6,500miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 7 complaints about the air bags of the 2020 Jeep Cherokee, 2% of the 334 complaints for this model year. Where a mileage was given, the median is 6,500 miles. 5 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“My boyfriend was in an accident with my 2020 Cherokee and hit a semi truck at the front right corner of the Jeep while on a 2 lane highway. None of the airbags deployed. Thankfully no one was injured inside the vehicle. There was a 29 year old driving and a 2 year old in the back seat on the right side.”
NHTSA complaint #11366306, filed 2020-10, 5,000 miles“I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resulted didn’t some injuries to me in a driver of the other car. The other car driver airbags did deploy but my 2020 Jeep Cherokee airbags did not deploy vehicle damage was rated such that the car was totaled with heavy front damage on the driver side front.”
NHTSA complaint #11714516, filed 2026-01“On June 24 ,2025 I was in a front end collision resulting in personal injury to with parties. From airbags not deploying on my vehicle. My car was deemed total loss from insurance company. Vehicle didn't have any prior electrical or and warning lamps on at time prior collision”
NHTSA complaint #11671832, filed 2025-07“When I bought the jeep from the first week on air bag light won’t come on I will notice it flickers but if it does come on it’s for a few minutes and that is it. Ok next thing the seat belts up front and back almost cut you so tight you can’t move and you not even be driving and the seatbelt will just take spells that really hurt my girls don’t even like riding in it anymore. It’s been hectic with my kids and I driving somewhere due to safety concerns”
NHTSA complaint #11727399, filed 2026-03“The contact owned a 2020 Jeep Cherokee. The contact stated while his wife was driving at 35 MPH, when approaching an intersection a vehicle coming from the opposite lane came thru and caused the driver to hit that vehicle head-on. The air bags did not deploy. There front end of the vehicle was crashed in. The driver sustained a crack sternum, bruised lungs, and hurt their foot while depressing on the brake, the contact sustained an injured right shoulder due to the seat belt, internal bruises to their sternum, ribs, and stomach, as well fluids in their lungs. …”
NHTSA complaint #11433198, filed 2021-09, 8,000 milesRelated service bulletins
- 10247452Oct 25, 2023Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.
- 10225261Aug 9, 2022Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module with the latest available software. Customers may experience…
- 10230087May 14, 2021Safety Recall Communication ? Continental Tire the Americas, LLC (?CTA?) Campaign #21T-001
Air bags: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2022 | 3 | 6% |
| 2021 | 9 | 5% |
| 2020 | 7 | 2% |
| 2019 | 42 | 3% |
| 2018 | 16 | 2% |
| 2017 | 26 | 2% |
| 2016 | 31 | 2% |
| 2015 | 41 | 2% |
| 2014 | 49 | 2% |
| 2001 | 21 | 9% |
| 2000 | 26 | 7% |
| 1999 | 38 | 10% |
| 1998 | 52 | 13% |
| 1997 | 28 | 7% |
| 1996 | 26 | 6% |
| 1995 | 41 | 7% |
| 1994 | 8 | 2% |
| 1993 | 9 | 2% |
| 1985 | 1 | 6% |
Other parts of the 2020 Jeep Cherokee
199 complaintsEngine
46 complaintsOther or unknown
38 complaintsElectrical system
35 complaintsBrakes
30 complaintsSteering
22 complaintsForward collision avoidance
10 complaintsFuel system
10 complaintsVehicle speed control
8 complaintsSuspension
7 complaintsWheels
5 complaintsEngine cooling
4 complaints
← All problems reported for the 2020 Jeep Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology