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SuspensionPart report

2020 Jeep Cherokee Suspension Problems

Complaints
7about this part
Share
2%of 334 total for the year
Median mileage
5,098miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 7 complaints about the suspension of the 2020 Jeep Cherokee, 2% of the 334 complaints for this model year. Where a mileage was given, the median is 5,098 miles.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“In the am, the monitor went out and came on at a later time that day; when driving at 70 miles per hour the front end was vibrating; and when returning home, within three seconds I lost steering, it engaged, went out and engaged again. I parked the Jeep, had it towed to the dealership two days later. Went thru arbitration and lost.”

NHTSA complaint #11388551, filed 2021-01, 480 miles

“1-20-2020 purchased a new Jeep Cherokee latitude, we purchased the car with 4 wheel drive and all terrain tires for our needs, gravel, mud, snow, flooding etc.in or about 12-1-2020 we received an recall w43, we thought it had to do with the bumper being melted by the exhaust. The recall stated tire rub and exhaust tips. Well needless to say they performed the recall, which I was suspect of because I think they are trying to hide a defect in manufacturing of the vehicle. …”

NHTSA complaint #11385991, filed 2021-01, 5,098 miles

“There is something wrong with my front, driver side electric break. When I at the speed about 40 mph or bumping road the break is not working. And some thin it making noise l, look like it is engaged by itself. The problem started when the car only 26500 miles but the dealer denied to warranty because it a month after 3 years.”

NHTSA complaint #11562812, filed 2023-12

“4wd and power steering is off due to some recall issue that affects my make/model/year but for some reason my vin# wasn’t able to be repaired. Alignment is off and I constantly buy used tires”

NHTSA complaint #11742163, filed 2026-06

“Starting mid 2022, the vehicle was having trouble shifting into passing gear upon highway acceleration. It seemed to get stuck at 45 MPH before shifting into a higher speed, putting me at risk. Subsequently, In September 2022, I brought vehicle in for oil change. The mechanic put the car on a lift and found that the passenger front axle boot was torn, and fluid was leaking from the axel joint. I brought the car to the dealership for repair. The transmission problem was a needed computer update. The axel boot and axel half was replaced. …”

NHTSA complaint #11488922, filed 2022-10

Related service bulletins

Suspension: other model years

YearComplaintsShare of year
202224%
202153%
202072%
2019111%
201891%
2017161%
2016211%
2015382%
2014632%
200616%
20012210%
2000339%
1999226%
1998185%
199792%
1996317%
199591%
199471%
1993123%
199244%
199110%
199031%
198963%
198811%
198724%
1986210%

Other parts of the 2020 Jeep Cherokee

Transmission and drivetrain
199 complaints
Engine
46 complaints
Other or unknown
38 complaints
Electrical system
35 complaints
Brakes
30 complaints
Steering
22 complaints
Forward collision avoidance
10 complaints
Fuel system
10 complaints
Vehicle speed control
8 complaints
Air bags
7 complaints
Wheels
5 complaints
Engine cooling
4 complaints

← All problems reported for the 2020 Jeep Cherokee

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology