2020 Jeep Cherokee Suspension Problems
- Complaints
- 7about this part
- Share
- 2%of 334 total for the year
- Median mileage
- 5,098miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 7 complaints about the suspension of the 2020 Jeep Cherokee, 2% of the 334 complaints for this model year. Where a mileage was given, the median is 5,098 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“In the am, the monitor went out and came on at a later time that day; when driving at 70 miles per hour the front end was vibrating; and when returning home, within three seconds I lost steering, it engaged, went out and engaged again. I parked the Jeep, had it towed to the dealership two days later. Went thru arbitration and lost.”
NHTSA complaint #11388551, filed 2021-01, 480 miles“1-20-2020 purchased a new Jeep Cherokee latitude, we purchased the car with 4 wheel drive and all terrain tires for our needs, gravel, mud, snow, flooding etc.in or about 12-1-2020 we received an recall w43, we thought it had to do with the bumper being melted by the exhaust. The recall stated tire rub and exhaust tips. Well needless to say they performed the recall, which I was suspect of because I think they are trying to hide a defect in manufacturing of the vehicle. …”
NHTSA complaint #11385991, filed 2021-01, 5,098 miles“There is something wrong with my front, driver side electric break. When I at the speed about 40 mph or bumping road the break is not working. And some thin it making noise l, look like it is engaged by itself. The problem started when the car only 26500 miles but the dealer denied to warranty because it a month after 3 years.”
NHTSA complaint #11562812, filed 2023-12“4wd and power steering is off due to some recall issue that affects my make/model/year but for some reason my vin# wasn’t able to be repaired. Alignment is off and I constantly buy used tires”
NHTSA complaint #11742163, filed 2026-06“Starting mid 2022, the vehicle was having trouble shifting into passing gear upon highway acceleration. It seemed to get stuck at 45 MPH before shifting into a higher speed, putting me at risk. Subsequently, In September 2022, I brought vehicle in for oil change. The mechanic put the car on a lift and found that the passenger front axle boot was torn, and fluid was leaking from the axel joint. I brought the car to the dealership for repair. The transmission problem was a needed computer update. The axel boot and axel half was replaced. …”
NHTSA complaint #11488922, filed 2022-10Related service bulletins
- 11023168Sep 12, 2025Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
- 10244356Sep 20, 2023LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Suspension: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2022 | 2 | 4% |
| 2021 | 5 | 3% |
| 2020 | 7 | 2% |
| 2019 | 11 | 1% |
| 2018 | 9 | 1% |
| 2017 | 16 | 1% |
| 2016 | 21 | 1% |
| 2015 | 38 | 2% |
| 2014 | 63 | 2% |
| 2006 | 1 | 6% |
| 2001 | 22 | 10% |
| 2000 | 33 | 9% |
| 1999 | 22 | 6% |
| 1998 | 18 | 5% |
| 1997 | 9 | 2% |
| 1996 | 31 | 7% |
| 1995 | 9 | 1% |
| 1994 | 7 | 1% |
| 1993 | 12 | 3% |
| 1992 | 4 | 4% |
| 1991 | 1 | 0% |
| 1990 | 3 | 1% |
| 1989 | 6 | 3% |
| 1988 | 1 | 1% |
| 1987 | 2 | 4% |
| 1986 | 2 | 10% |
Other parts of the 2020 Jeep Cherokee
199 complaintsEngine
46 complaintsOther or unknown
38 complaintsElectrical system
35 complaintsBrakes
30 complaintsSteering
22 complaintsForward collision avoidance
10 complaintsFuel system
10 complaintsVehicle speed control
8 complaintsAir bags
7 complaintsWheels
5 complaintsEngine cooling
4 complaints
← All problems reported for the 2020 Jeep Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology