2020 Jeep Cherokee Steering Problems
- Complaints
- 22about this part
- Share
- 7%of 334 total for the year
- Median mileage
- 17,500miles
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA recorded 22 complaints about the steering of the 2020 Jeep Cherokee, 7% of the 334 complaints for this model year. Where a mileage was given, the median is 17,500 miles. 2 of these say a crash was involved, according to the filers. 1 recall campaign on record is filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“In the am, the monitor went out and came on at a later time that day; when driving at 70 miles per hour the front end was vibrating; and when returning home, within three seconds I lost steering, it engaged, went out and engaged again. I parked the Jeep, had it towed to the dealership two days later. Went thru arbitration and lost.”
NHTSA complaint #11388551, filed 2021-01, 480 miles“On and off the highway the steering sticks when trying to stay in the lane which leads to oversteering and constant weaving in the lane and sometimes going over the lines. The transmission also shift very hard and at times will not shift when it should. I was told these are normal in this vehicle.... It is not normal!”
NHTSA complaint #11373912, filed 2020-11, 1,500 miles“Jeep has 36,000 miles, it has a very knotty feeling in the steering wheel when trying drive straight. It feels like the steering wheel gets hung up when trying to slightly turn left/right. Constantly having to chase the road. No wrecks, or accidents on our jeep. It happens at highway speeds and normal city driving as well. I read of a recall for steering gear in 2019-2020 jeep but our jeep is not showing a recall for this problem.”
NHTSA complaint #11500484, filed 2023-01“On Feb. 9th I was driving my 2020 Jeep Cherokee when the steering locked,I was unable to control the Jeep. Warning lights popped on the dash. Service power steering, four-wheel-drive system temporarily unavailable, Blindspot alert temporary unavailable, Service electric stability Control, stop start not ready. By the grace of God, somehow I was able to stop the car. I called AAA to have me towed to the dealership Autoland Springfield New Jersey. …”
NHTSA complaint #11575137, filed 2024-03“There have not been any warning signals. We have had the car aligned and tires balanced. The steering wheel jerks slightly to the right. The vehicle started doing this soon after we purchased it but has steadily gotten worse.”
NHTSA complaint #11700060, filed 2025-11Related recalls
- 19V637000Aug 29, 2019Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.Covers: Jeep Cherokee 2019–2020
Related service bulletins
- 10231745Jan 28, 2023Electric Power Steering (EPS) Will Not Calibrate, Negative Response Error Code 0X10
- 10229816Dec 16, 2022UAQ and UCQ Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice…
Steering: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2022 | 3 | 6% |
| 2021 | 3 | 2% |
| 2020 | 22 | 7% |
| 2019 | 120 | 7% |
| 2018 | 30 | 4% |
| 2017 | 45 | 3% |
| 2016 | 54 | 4% |
| 2015 | 59 | 3% |
| 2014 | 119 | 4% |
| 2001 | 16 | 7% |
| 2000 | 22 | 6% |
| 1999 | 24 | 7% |
| 1998 | 12 | 3% |
| 1997 | 11 | 3% |
| 1996 | 37 | 8% |
| 1995 | 22 | 4% |
| 1994 | 13 | 3% |
| 1993 | 18 | 4% |
| 1992 | 3 | 3% |
| 1991 | 3 | 1% |
| 1990 | 1 | 0% |
| 1989 | 3 | 2% |
| 1988 | 5 | 5% |
| 1987 | 7 | 12% |
| 1986 | 2 | 10% |
Other parts of the 2020 Jeep Cherokee
199 complaintsEngine
46 complaintsOther or unknown
38 complaintsElectrical system
35 complaintsBrakes
30 complaintsForward collision avoidance
10 complaintsFuel system
10 complaintsVehicle speed control
8 complaintsAir bags
7 complaintsSuspension
7 complaintsWheels
5 complaintsEngine cooling
4 complaints
← All problems reported for the 2020 Jeep Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology