2016 Jeep Grand Cherokee Seats Problems
- Complaints
- 11about this part
- Share
- 4%of 312 total for the year
- Median mileage
- 71,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 11 complaints about the seats of the 2016 Jeep Grand Cherokee, 4% of the 312 complaints for this model year. Where a mileage was given, the median is 71,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Vehicle stalled out on while driving at 45 miles on the road brakes lock up and shift gear lock up couldnt put it in gear .couldnt be move off road call a tow truck to tow to dealer”
NHTSA complaint #11222310, filed 2019-06, 39,665 miles“The headrest on the driver's side popped open when I was driving. I had backed out of my driveway and had changed to drive and as I did the headrest popped open. It hit me in the back of my head. Luckily I was driving slow and I could pull over to find out what happen and discovered that the headrest popped open. In trying to find out what was going on with the headrest I discovered a small piece of plastic that came out of the headrest. I am unable to reset the headrest due to this broken piece of plastic. …”
NHTSA complaint #11505928, filed 2023-02“While attempting to remove a child's car seat situated in the rear left passenger seat of the jeep, the release latch failed to allow the seat belt to be released. We had to use a pry bar to physically pry the seat belt rearward in the seat, damaging the seat belt latch before the mechanism finally released the latch.”
NHTSA complaint #11765494, filed 2026-09“The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at approximately 60 MPH, the driver's head restraint exploded, which caused him to sustain a whiplash injury. No warning lights were illuminated. The vehicle was taken to a local dealer; however, the parts for the repair were on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.”
NHTSA complaint #11492133, filed 2022-11, 96,000 miles“The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the front driver seat head restraint deployed inadvertently and struck the contact in the neck, causing the contact to swerve off the road. The contact sustained a sore neck; however, medical attention was not provided. No warning lights illuminated. A local dealer was contacted and scheduled a service appointment. The dealer informed the contact that the failure was covered under an extended warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. …”
NHTSA complaint #11749332, filed 2026-07, 190,370 milesRelated service bulletins
- 11011512Dec 4, 2024HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET…
- 10187666Dec 17, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)
- 10187687Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR…
- 10224067Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184745Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184445Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10224061Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184739Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184439Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10224074Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 1% |
| 2024 | 4 | 2% |
| 2023 | 5 | 1% |
| 2022 | 12 | 4% |
| 2021 | 5 | 1% |
| 2020 | 1 | 0% |
| 2019 | 10 | 3% |
| 2018 | 43 | 5% |
| 2017 | 20 | 5% |
| 2016 | 11 | 4% |
| 2015 | 317 | 23% |
| 2014 | 340 | 14% |
| 2013 | 57 | 7% |
| 2012 | 12 | 1% |
| 2011 | 11 | 1% |
| 2010 | 1 | 1% |
| 2009 | 1 | 1% |
| 2008 | 3 | 0% |
| 2006 | 5 | 0% |
| 2005 | 20 | 1% |
| 2004 | 149 | 12% |
| 2003 | 65 | 9% |
| 2002 | 91 | 6% |
| 2001 | 131 | 15% |
| 2000 | 180 | 12% |
| 1999 | 91 | 6% |
| 1998 | 9 | 1% |
| 1997 | 12 | 1% |
| 1996 | 5 | 1% |
| 1995 | 4 | 1% |
| 1994 | 4 | 1% |
| 1993 | 3 | 1% |
Other parts of the 2016 Jeep Grand Cherokee
78 complaintsEngine
76 complaintsElectrical system
62 complaintsFuel system
45 complaintsOther or unknown
31 complaintsBrakes
25 complaintsVehicle speed control
23 complaintsSteering
16 complaintsAir bags
12 complaintsElectronic stability control
12 complaintsBody and structure
11 complaintsExterior lighting
10 complaints
← All problems reported for the 2016 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology