2013 Jeep Grand Cherokee Seats Problems
- Complaints
- 57about this part
- Share
- 7%of 805 total for the year
- Median mileage
- 80,500miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 57 complaints about the seats of the 2013 Jeep Grand Cherokee, 7% of the 805 complaints for this model year. Where a mileage was given, the median is 80,500 miles. 1 of these say a crash was involved and 1 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Today I was sitting in a parking lot when my head was jerked forward after the headrest was deployed while stationary. I called the dealership in st. George, ut and they instructed me to contact chrysler to file a claim. I did call them today and was given a claim number. Now I wait while the headrest sits deployed in my Jeep.”
NHTSA complaint #11326097, filed 2020-05, 105,000 miles“Got into my vehicle and noticed the passenger headrest was popped open. The vehicle had been parked for days since we are under a stay at home order due to covid-19 pandemic. We googled how to pop it back in, but it wouldn't attach. Noticed the plastic tab was broken. I'm just grateful no one was sitting in the seat when it happened. It could have shot their head forward and injured them.”
NHTSA complaint #11325756, filed 2020-05, 76,888 miles“While driving the vehicle, the passenger headrest safety device deployed. Had someone been sitting in the seat, it could have caused serious head and neck injuries. There was no accident involved, it appears it just failed due to a defect in the locking mechanism. Now we are worried about the driver headrest deploying while we are operating the Jeep and it causing an injury or accident.”
NHTSA complaint #11268115, filed 2019-10, 83,159 miles“The headrest on my Jeep Grand Cherokee violently popped (exploded) while driving without cause. When this happened it produced a loud startling noise and struck my daughters head. The vehicle was traveling straight at about 25 MPH on a city street when this happened. An internal plastic mechanism in the headrest appears to have broken and now the headrest is permanently in the popped position.”
NHTSA complaint #11281600, filed 2019-11, 145,000 miles“I was driving down the highway when the passenger headrest deployed out of nowhere smashing into the back of my fianc's head. There where no other vehicles around me at the time and no collision occurred. Consumer stated fiance had a suffered a headache and perhaps a minor concussion.”
NHTSA complaint #11321505, filed 2020-04, 95,000 milesRelated service bulletins
- 11011512Dec 4, 2024HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET…
- 10187666Dec 17, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)
- 10187687Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR…
- 10224067Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184745Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184445Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10224061Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184739Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184439Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10224074Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 1% |
| 2024 | 4 | 2% |
| 2023 | 5 | 1% |
| 2022 | 12 | 4% |
| 2021 | 5 | 1% |
| 2020 | 1 | 0% |
| 2019 | 10 | 3% |
| 2018 | 43 | 5% |
| 2017 | 20 | 5% |
| 2016 | 11 | 4% |
| 2015 | 317 | 23% |
| 2014 | 340 | 14% |
| 2013 | 57 | 7% |
| 2012 | 12 | 1% |
| 2011 | 11 | 1% |
| 2010 | 1 | 1% |
| 2009 | 1 | 1% |
| 2008 | 3 | 0% |
| 2006 | 5 | 0% |
| 2005 | 20 | 1% |
| 2004 | 149 | 12% |
| 2003 | 65 | 9% |
| 2002 | 91 | 6% |
| 2001 | 131 | 15% |
| 2000 | 180 | 12% |
| 1999 | 91 | 6% |
| 1998 | 9 | 1% |
| 1997 | 12 | 1% |
| 1996 | 5 | 1% |
| 1995 | 4 | 1% |
| 1994 | 4 | 1% |
| 1993 | 3 | 1% |
Other parts of the 2013 Jeep Grand Cherokee
376 complaintsBrakes
146 complaintsFuel system
113 complaintsEngine
106 complaintsOther or unknown
60 complaintsTransmission and drivetrain
55 complaintsAir bags
33 complaintsSteering
26 complaintsExterior lighting
23 complaintsVehicle speed control
22 complaintsVisibility (wipers, defrost, mirrors)
15 complaintsElectronic stability control
13 complaints
← All problems reported for the 2013 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology