2018 Jeep Grand Cherokee Seats Problems
- Complaints
- 43about this part
- Share
- 5%of 855 total for the year
- Median mileage
- 46,360miles
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA recorded 43 complaints about the seats of the 2018 Jeep Grand Cherokee, 5% of the 855 complaints for this model year. Where a mileage was given, the median is 46,360 miles. 1 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“While sitting in my Jeep (parked) I reached into the back seat from the driver seat. The driver side headrest popped randomly. I looked up how to reset it and it appears this has been an issue since 2014 due to the plastic retention clips breaking at random. Seeing as how it is a safety measure to reduce injury when rear ended I feel as if this is something Jeep should recall since this has been a reoccurring problem for almost 5 years.”
NHTSA complaint #11366408, filed 2020-10, 46,360 miles“Power driver seat adjusts forward while I am in motion. Dangerous driving condition occurs when I am crammed up against the steering wheel. At dealership x 2 with no resolution. They claim to have performed a memory and software reset.”
NHTSA complaint #11255458, filed 2019-09, 6,747 miles“My active head rest internal plastic clips that hold the headrest from releasing randomly broke. The headrest propelled forward while driving almost causing an accident. I looked in the headrest and the retaining clips broke without a cause event. I've liked online at threads and this is incredibly common in the grand cherokee”
NHTSA complaint #11683510, filed 2025-08“The active head restraint deployed on its own as I was preparing to start the vehicle (2018 Jeep Grand Cherokee). Fortunately, I was not driving the vehicle when the headrest bursted and hit me in the back of my head. The NHTSA site identifies this problem associated with 2018 Jeep Grand Cherokees, but my VIN is not included with this defect for some reason.”
NHTSA complaint #11524219, filed 2023-05“My passenger headrest is coming apart spontaneously. It has an active airbag system. Apparently my vin is just outside a known recall range. I have called Jeep and the dealership, both stated i needed to report to NHTSA. The Jeep will be serviced tomorrow at the dealership for diagnosis and repairs.”
NHTSA complaint #11695718, filed 2025-10Related service bulletins
- 11011512Dec 4, 2024HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 1% |
| 2024 | 4 | 2% |
| 2023 | 5 | 1% |
| 2022 | 12 | 4% |
| 2021 | 5 | 1% |
| 2020 | 1 | 0% |
| 2019 | 10 | 3% |
| 2018 | 43 | 5% |
| 2017 | 20 | 5% |
| 2016 | 11 | 4% |
| 2015 | 317 | 23% |
| 2014 | 340 | 14% |
| 2013 | 57 | 7% |
| 2012 | 12 | 1% |
| 2011 | 11 | 1% |
| 2010 | 1 | 1% |
| 2009 | 1 | 1% |
| 2008 | 3 | 0% |
| 2006 | 5 | 0% |
| 2005 | 20 | 1% |
| 2004 | 149 | 12% |
| 2003 | 65 | 9% |
| 2002 | 91 | 6% |
| 2001 | 131 | 15% |
| 2000 | 180 | 12% |
| 1999 | 91 | 6% |
| 1998 | 9 | 1% |
| 1997 | 12 | 1% |
| 1996 | 5 | 1% |
| 1995 | 4 | 1% |
| 1994 | 4 | 1% |
| 1993 | 3 | 1% |
Other parts of the 2018 Jeep Grand Cherokee
339 complaintsOther or unknown
271 complaintsEngine
125 complaintsTransmission and drivetrain
75 complaintsFuel system
63 complaintsBrakes
62 complaintsVehicle speed control
38 complaintsAir bags
24 complaintsExterior lighting
22 complaintsEngine cooling
17 complaintsForward collision avoidance
17 complaintsBody and structure
16 complaints
← All problems reported for the 2018 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology