2011 Jeep Grand Cherokee Seats Problems
- Complaints
- 11about this part
- Share
- 1%of 1,641 total for the year
- Median mileage
- 88,500miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 11 complaints about the seats of the 2011 Jeep Grand Cherokee, 1% of the 1,641 complaints for this model year. Where a mileage was given, the median is 88,500 miles. 1 of these say a crash was involved and 2 a fire, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“While the vehicle was parked, unoccupied, locked, and the motor was not running, apparently the driver's side seat caught fire. I did not see the actual flames, but I did open the driver door to find the bottom cushion and most of the electrical wiring in the driver seat melted and charred and a thick layer of soot on everything in the vehicle.”
NHTSA complaint #11414521, filed 2021-04, 110,000 miles“On december 26, 2014 I was rear ended in my 2011 Jeep Grand Cherokee as I was making a right turn onto my road. I was slowed down to approximately 10 MPH or less as I was turning and got hit by a large pick-up truck. First of all, I am happy that my Jeep tolerated the force from the rear end collision as well as it did, and it even took bouncing off a guide rail pretty well too; however, the safety feature in the headrest is something that needs to be addressed. Since I had no front or side impact, none of my airbags deployed. …”
NHTSA complaint #10672318, filed 2015-01, 43,805 miles“The ahr deployed even though the Jeep was not involved in any collision; no rear, side, front, etc. Impact. The head rest on the driver's side just deployed on its own. We have watched videos on how to reset it, but have not been able to fix the problem.”
NHTSA complaint #11352377, filed 2020-08, 90,000 miles“The active headrest on the passenger side deployed while driving down the road at about 20 MPH on city street with no reason for deployment. Hit passenger in the back of the head.”
NHTSA complaint #11114322, filed 2018-07, 127,501 miles“Is there a remedy from Jeep that addresses the buckling leather dash and driver back panel? I would like replacement of the dash and a new seat. I believe the seat problem is not the panel, but the seat itself. The dash buckling is a hazard to obstructing the drivers vision of the roadway and the seat back falling off can hurt a backseat passenger. As a child acidentaly grabs it to climb into the backseat he would fall.”
NHTSA complaint #11082167, filed 2018-03Related service bulletins
- 11011512Dec 4, 2024HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET…
- 10187668Dec 17, 2020Warranty Bulletin D-20-22 (X92) Active Head Restraint - Select 2011 Dodge Journey (JC), Dodge Avenger/Chrysler 200 (JS), Dodge Nitro (KA), Jeep Liberty (KK), Jeep Compass/Jeep…
- 10187659Dec 7, 2020Warranty Bulletin D-20-22 (X92) Active Head Restraint - Select 2011 Dodge Journey (JC), Dodge Avenger/Chrysler 200 (JS), Dodge Nitro (KA), Jeep Liberty (KK), Jeep Compass/Jeep…
- 10187679Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X92 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
- 10224061Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184739Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184439Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10224074Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
- 10184752Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
- 10184452Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 1% |
| 2024 | 4 | 2% |
| 2023 | 5 | 1% |
| 2022 | 12 | 4% |
| 2021 | 5 | 1% |
| 2020 | 1 | 0% |
| 2019 | 10 | 3% |
| 2018 | 43 | 5% |
| 2017 | 20 | 5% |
| 2016 | 11 | 4% |
| 2015 | 317 | 23% |
| 2014 | 340 | 14% |
| 2013 | 57 | 7% |
| 2012 | 12 | 1% |
| 2011 | 11 | 1% |
| 2010 | 1 | 1% |
| 2009 | 1 | 1% |
| 2008 | 3 | 0% |
| 2006 | 5 | 0% |
| 2005 | 20 | 1% |
| 2004 | 149 | 12% |
| 2003 | 65 | 9% |
| 2002 | 91 | 6% |
| 2001 | 131 | 15% |
| 2000 | 180 | 12% |
| 1999 | 91 | 6% |
| 1998 | 9 | 1% |
| 1997 | 12 | 1% |
| 1996 | 5 | 1% |
| 1995 | 4 | 1% |
| 1994 | 4 | 1% |
| 1993 | 3 | 1% |
Other parts of the 2011 Jeep Grand Cherokee
780 complaintsEngine
344 complaintsBrakes
331 complaintsFuel system
283 complaintsOther or unknown
136 complaintsTransmission and drivetrain
90 complaintsSteering
86 complaintsAir bags
60 complaintsBody and structure
43 complaintsExterior lighting
37 complaintsSuspension
37 complaintsVehicle speed control
37 complaints
← All problems reported for the 2011 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology