2012 Jeep Grand Cherokee Seats Problems
- Complaints
- 12about this part
- Share
- 1%of 1,644 total for the year
- Median mileage
- 98,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 12 complaints about the seats of the 2012 Jeep Grand Cherokee, 1% of the 1,644 complaints for this model year. Where a mileage was given, the median is 98,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The driver's seat headrest active head restraint deployed open while I was putting items into the back seat from the passenger side. The car was stationary, but running, but hadn't been jarred or hit to provoke the deployment. The plastic tabs on the inside are broken, and I'm not able to reset the headrest into position, and essentially have to hold it in place with my head while I drive (not the most desireable way to drive). I went to Jeep to see what it would cost to repair (or replace) and I was told that they no longer manufacture, nor carry the part. ..... …”
NHTSA complaint #11374759, filed 2020-11, 110,000 miles“Alternator failed due to recall. I was not notified of this until after having failed and needing to be towed after being stranded on the side of the road in the middle of the night. All the cars functions had completely failed. The car was unable to be moved to a safe place, doors were locked, leaving my dogs locked and gated into the cargo area until lowing assistance arrived. Since the alternator was fixed I have had multiple visits to the dealership for replacement of battery, Jeep failing two more times while driving down the road, needing additional towing assistance. …”
NHTSA complaint #11191720, filed 2019-03, 116,000 miles“Upon pulling out of a parking spot, the front passenger seat headrest safety mechanism activated, propelling the headrest forward, for no foreseen reason. The vehicle was not and has never been in an accident. Upon inspection, it seems that a plastic part within the headrest cracked, thus causing the safety mechanism to fail and deploy on its own.”
NHTSA complaint #11326340, filed 2020-05, 145,000 miles“Dashboard delaminating, leather seat ripping under normal ware with lots of maintenance. The leather used in the dashboard is separating from the dashboard itself and causing a wrinkle effect, where as the leather seat just ripped even though its cleaned and conditioned at least 4 times a year”
NHTSA complaint #11205668, filed 2019-05, 80,000 miles“Drivers seat headrest popped forward to the extend position while sitting in car at a store parking lot . Engine and all electrical items turned off. This is only suppose to happen when the airbags are set off. These headrest cost from 400 to 700 dollars”
NHTSA complaint #11270572, filed 2019-10, 86,000 milesRelated service bulletins
- 11011512Dec 4, 2024HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET…
- 10187666Dec 17, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)
- 10187687Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR…
- 10224067Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184745Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184445Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10224061Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184739Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184439Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10224074Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 1% |
| 2024 | 4 | 2% |
| 2023 | 5 | 1% |
| 2022 | 12 | 4% |
| 2021 | 5 | 1% |
| 2020 | 1 | 0% |
| 2019 | 10 | 3% |
| 2018 | 43 | 5% |
| 2017 | 20 | 5% |
| 2016 | 11 | 4% |
| 2015 | 317 | 23% |
| 2014 | 340 | 14% |
| 2013 | 57 | 7% |
| 2012 | 12 | 1% |
| 2011 | 11 | 1% |
| 2010 | 1 | 1% |
| 2009 | 1 | 1% |
| 2008 | 3 | 0% |
| 2006 | 5 | 0% |
| 2005 | 20 | 1% |
| 2004 | 149 | 12% |
| 2003 | 65 | 9% |
| 2002 | 91 | 6% |
| 2001 | 131 | 15% |
| 2000 | 180 | 12% |
| 1999 | 91 | 6% |
| 1998 | 9 | 1% |
| 1997 | 12 | 1% |
| 1996 | 5 | 1% |
| 1995 | 4 | 1% |
| 1994 | 4 | 1% |
| 1993 | 3 | 1% |
Other parts of the 2012 Jeep Grand Cherokee
837 complaintsBrakes
289 complaintsEngine
285 complaintsFuel system
248 complaintsOther or unknown
121 complaintsTransmission and drivetrain
102 complaintsSteering
100 complaintsAir bags
43 complaintsVehicle speed control
35 complaintsExterior lighting
34 complaintsSuspension
32 complaintsVisibility (wipers, defrost, mirrors)
32 complaints
← All problems reported for the 2012 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology