2017 Jeep Grand Cherokee Seats Problems
- Complaints
- 20about this part
- Share
- 5%of 364 total for the year
- Median mileage
- 39,058miles
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
NHTSA recorded 20 complaints about the seats of the 2017 Jeep Grand Cherokee, 5% of the 364 complaints for this model year. Where a mileage was given, the median is 39,058 miles. 1 of these say a crash was involved and 1 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“While driving the Jeep on the city street, I smelled something burning. I felt the drivers seat warmer get really hot, felt it with my hand and got shocked. I right away turned off the seat warmer. Once I got home, I noticed there was a hole in the seat and part of my sweater got burned.”
NHTSA complaint #11374398, filed 2020-11, 54,000 miles“We were sold a rusted brand new car by huffines Jeep dealership in lewisville, tx. We identified the rust in the car within 3 weeks ( and less than 700 miles) and took it back to the dealership and they denied helping us out and refused to replace the car for us and the only option they provided us was we will fix the car and you take it back . We have escalated the case to FCA north america and they are currently investigating the case . …”
NHTSA complaint #11021358, filed 2017-09, 750 miles“My SUV is stationary in city street. I put the ignition in accessories and I start to clean with a dry cloth the passenger seat and pass a cloth for the head of seat, is activate the head restraint. My SUV never have a crash. I go in 23 april 2020 to autocentro service center dodge, Jeep and chrysler in caguas, puerto rico and explain my situation and then tell me I have to paid the parts (active head restraint) and the cost is $994.00 and labor is $140.00 because the warranty of my SUV is expire. …”
NHTSA complaint #11322323, filed 2020-04, 34,965 miles“I I was driving in my moms 2017 Jeep Grand Cherokee and in motion on a city street and I was not aware of the seat setting button on the drivers side panel door its positioned in a terrible place for people with longer legs, I had dropped a milk shake after picking it up out of the cup holder and it slipped out of my hand and between my legs rolling behind the brake, it had a lid on it so I wasn't worried about it spilling or making a mess. I just casully tried to pick it up by spresding my legs and reaching down to pick it up while keeping my eyes on the road. …”
NHTSA complaint #11386349, filed 2021-01, 50,000 miles“Headrest-active head restraints - mopar (6lr08ps4aa) the front passenger seat headrest 'exploded' due to what appears to be faulty material. I got the part number from the dealer using the VIN number. A plastic component simply broke for no apparent reason. This specific failure appears to be the plastic that holds a pin in place. Dealer indicates this is not covered by warranty. I believe it should be because it is a safety component. A failure while driving could easily cause an accident. Someone could be seriously injured either by the impact or in an accident. …”
NHTSA complaint #11245789, filed 2019-08, 43,150 milesRelated service bulletins
- 11011512Dec 4, 2024HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET…
- 10187666Dec 17, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)
- 10187687Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR…
- 10224067Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184745Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184445Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10224061Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184739Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184439Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10224074Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 1% |
| 2024 | 4 | 2% |
| 2023 | 5 | 1% |
| 2022 | 12 | 4% |
| 2021 | 5 | 1% |
| 2020 | 1 | 0% |
| 2019 | 10 | 3% |
| 2018 | 43 | 5% |
| 2017 | 20 | 5% |
| 2016 | 11 | 4% |
| 2015 | 317 | 23% |
| 2014 | 340 | 14% |
| 2013 | 57 | 7% |
| 2012 | 12 | 1% |
| 2011 | 11 | 1% |
| 2010 | 1 | 1% |
| 2009 | 1 | 1% |
| 2008 | 3 | 0% |
| 2006 | 5 | 0% |
| 2005 | 20 | 1% |
| 2004 | 149 | 12% |
| 2003 | 65 | 9% |
| 2002 | 91 | 6% |
| 2001 | 131 | 15% |
| 2000 | 180 | 12% |
| 1999 | 91 | 6% |
| 1998 | 9 | 1% |
| 1997 | 12 | 1% |
| 1996 | 5 | 1% |
| 1995 | 4 | 1% |
| 1994 | 4 | 1% |
| 1993 | 3 | 1% |
Other parts of the 2017 Jeep Grand Cherokee
102 complaintsTransmission and drivetrain
88 complaintsElectrical system
87 complaintsOther or unknown
77 complaintsFuel system
33 complaintsBrakes
29 complaintsVehicle speed control
21 complaintsSteering
18 complaintsAir bags
15 complaintsExterior lighting
14 complaintsElectronic stability control
10 complaintsBody and structure
10 complaints
← All problems reported for the 2017 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology