2014 Jeep Grand Cherokee Seats Problems
- Complaints
- 340about this part
- Share
- 14%of 2,384 total for the year
- Median mileage
- 74,500miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 340 complaints about the seats of the 2014 Jeep Grand Cherokee, 14% of the 2,384 complaints for this model year. Where a mileage was given, the median is 74,500 miles. 2 of these say a crash was involved and 2 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Vehicle was in motion. I was driving on a city street when my passenger headrest popped out of place. Unknown. I had no collision or was no bumpy road conditions. The plastic part holding the headrest together looks to be broken. Im afraid my driver side headrest might pop open when driving on the highway and hit me and cause a collision.”
NHTSA complaint #11389587, filed 2021-01, 67,000 miles“I was driving by myself, thankfully, and was slowing down to turn into a parking lot, when the passenger side head rest popped apart violently. I was traveling about 20 MPH. When it exploded. Now the front of the head rest is separated from the back and just hangs there while I wait for the driver side headrest to slam into my head while driving.”
NHTSA complaint #11341555, filed 2020-07, 86,000 miles“I was getting ready to leave, the vehicle was parked when I heard an extremely loud pop noise! I thought it was an accident or something had smacked into my car until I realized the loud noise came from the headrest popping completely open! I am very grateful that I wasn't driving at the time as this surely could have caused accident and or injury or both.”
NHTSA complaint #11373723, filed 2020-11, 115,000 miles“Vehicle was stationary when I noticed the active head restraint was deployed. When I inspected it I noticed a clip that holds a metal pin that keeps the head rest in place was broken. There is no way to reset it because of that. I believe the clip broke because its to thin and under all that pressure trying to keep the head rest in place, it gives out and breaks.”
NHTSA complaint #11383981, filed 2020-12, 73,000 miles“I I was sitting at a red light with no others cars around me and no occupants in the car. All of a sudden I was hit in the back of the head. It was hard enough that I saw stars which resulted in a minor headache. No lights came on, no warning of any kind. I proceeded to a parking lot to see what it was that hit me and my headrest had come apart and popped forward.”
NHTSA complaint #11354593, filed 2020-09, 122,000 milesRelated service bulletins
- 11011512Dec 4, 2024HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET…
- 10187666Dec 17, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)
- 10187687Dec 5, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR…
- 10224067Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184745Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10184445Nov 25, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)
- 10224061Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184739Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10184439Nov 11, 2020Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10224074Nov 6, 2020Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 1% |
| 2024 | 4 | 2% |
| 2023 | 5 | 1% |
| 2022 | 12 | 4% |
| 2021 | 5 | 1% |
| 2020 | 1 | 0% |
| 2019 | 10 | 3% |
| 2018 | 43 | 5% |
| 2017 | 20 | 5% |
| 2016 | 11 | 4% |
| 2015 | 317 | 23% |
| 2014 | 340 | 14% |
| 2013 | 57 | 7% |
| 2012 | 12 | 1% |
| 2011 | 11 | 1% |
| 2010 | 1 | 1% |
| 2009 | 1 | 1% |
| 2008 | 3 | 0% |
| 2006 | 5 | 0% |
| 2005 | 20 | 1% |
| 2004 | 149 | 12% |
| 2003 | 65 | 9% |
| 2002 | 91 | 6% |
| 2001 | 131 | 15% |
| 2000 | 180 | 12% |
| 1999 | 91 | 6% |
| 1998 | 9 | 1% |
| 1997 | 12 | 1% |
| 1996 | 5 | 1% |
| 1995 | 4 | 1% |
| 1994 | 4 | 1% |
| 1993 | 3 | 1% |
Other parts of the 2014 Jeep Grand Cherokee
485 complaintsTransmission and drivetrain
475 complaintsEngine
409 complaintsOther or unknown
275 complaintsBrakes
260 complaintsAir bags
211 complaintsSeat belts
187 complaintsFuel system
181 complaintsVehicle speed control
105 complaintsSteering
81 complaintsBody and structure
65 complaintsExterior lighting
54 complaints
← All problems reported for the 2014 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology